Enablers of total quality management implementation in manufacturing: A case study

Gunasekaran, Angappa

doi:10.1080/0954412997172

Cited by 65 publications

(41 citation statements)

References 15 publications

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“…Quality has been identified as one of the competitive strategies for improving the business performance in a global market (Gurnani, 1999). Many firms are pursuing quality management implementation to deliver high-quality products and services and hence to achieve their business objectives (Gunasekaran, 1999).…”

Section: Quality Of Productionmentioning

confidence: 99%

Organizational Factors and Quality of Production in Malaysia’s Manufacturing Companies

Sidin¹

2014

IJBM

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The purpose of this study is to ascertain whether there is any correlation between organizational factors and quality of production in Malaysia's manufacturing companies. A theoretical model of the relationships among the constructs of organizational factors that consist of organizational resources, rewards and recognition structure, and information system and quality of production are proposed and tested using multi-regression analysis. The results showed positive relationship between organizational factors and quality of production in Malaysia's manufacturing industry, except for one which is related to rewards and recognition structure. The findings of this study will assist managers to make appropriate decisions when adopting the three elements in their respective organizations especially in the manufacturing sector.

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Section: Quality Of Productionmentioning

confidence: 99%

Organizational Factors and Quality of Production in Malaysia’s Manufacturing Companies

Sidin¹

2014

IJBM

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“…Hence, PIA faced many obstacles and challenges. Gunasekaran [22] stated that resources, equipment, and quality management methods are supplied by TQM for the continuous enhancement of quality, which will lead to customer satisfaction.…”

Section: Literature Review and Hypothesesmentioning

confidence: 99%

Key Enablers of Effective Implementation of TQM in Royal Jet Airways

Nahyan

All

2017

Advances in Decision Sciences

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Total quality management (TQM) is a unified management approach that concentrates on the consecutive improvement of processes, products, and methods to surpass client expectations. This paper aims to highlight the advantages of implementing TQM in the airline industry by examining the key enablers of TQM. This study was based on a research model including six factors that were found to have a profound influence in implementing TQM. The data needed for the study was collected with the aid of questionnaires and secondary sources. The study discovered that procedures, policies, and a culture of knowledge transfer were the most significant enablers of successful TQM initiatives in Royal Jet Airways. In order to effectively implement TQM, the study suggests that management should offer appropriate recognition and rewards to employees. This will motivate them to adopt and practice TQM initiatives. Apart from that, management should also arrange seminars or workshops to accustom the employees to the basic procedures and objectives of effective TQM.

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“…"The concept of Total Quality Management emphasizes continuous improvement and this requires participation of every individual in the company" [6]. Employee relations are important factors making TQM job successful.…”

Section: Employee Relationsmentioning

confidence: 99%

Organization Performance Improvement using TQM

Mohammed¹,

Alharthi²,

Alharthi³

et al. 2014

IJCA

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The purpose of this research is to study the relation between the six Total Quality Management practices and the operational performance in one of the largest Saudi telecommunication company. The research shows how to improve organization performance using Total Quality Management. The data used in the research were collected through a survey that distributed in 421 employees in the company. By using Microsoft Office Excel the Cronbach's coefficient alpha value used to determine the reliability of the measurement and the correlation analysis used to find out the strength of the relation between six Total Quality Management practices and operational performance. The results of analyzing data are the result of the research. The research contains a literature review about different research that studies the effect of TQM in operational performance in different countries. The research contains also strategies and theories of TQM, and the final part is about research methodology (analyses and calculation). General TermsTotal Quality Management

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Enablers of total quality management implementation in manufacturing: A case study

Cited by 65 publications

References 15 publications

Organizational Factors and Quality of Production in Malaysia’s Manufacturing Companies

Organizational Factors and Quality of Production in Malaysia’s Manufacturing Companies

Key Enablers of Effective Implementation of TQM in Royal Jet Airways

Organization Performance Improvement using TQM

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