EMR and Meaningful Use

Abstract

with their patients. Rob Hanscom, Vice President of Loss Prevention of Risk Management Foundation (a branch of Harvard's medical malpractice carrier), will explain why insurance carriers may support thoughtful disclosure and apology policies. We will discuss issues of what and when to disclose to patients about adverse events, and the difficult question of when an apology is and is not appropriate. We will also present effective techniques both for disclosure and (when appropriate) apology. EDUCATIONAL OBJECTIVES: 1) Understand the literature supporting disclosure and apology as the ethically appropriate response to adverse events. 2) Understand the evidence that disclosure and apology reduce the likelihood of litigation. 3) Know strategies to facilitate disclosure and apology after errors and adverse events.