Empowering Unskilled Production Systems Consultants through On-the-Job Training Support: A Digital Triplet Approach

Abstract

This study aims to experimentally confirm whether knowledge that has been challenging to transfer through traditional on-the-job training (OJT) can be effectively transferred by introducing a formalized OJT approach that describes the improvement process knowledge of skilled production systems consultants, facilitating imitation by unskilled consultants. We adopted the Digital Triplet (D3) concept, an extension of the authors’ digital twin framework to intelligent activities, aligning with our study objectives. Recognizing the difficulty and inadequacy of knowledge transfer in production systems consulting OJT, we propose an OJT support method integrating a decision-making modeling approach for skilled consultants’ processes based on the Generalized Production Systems Consulting Process Model (GCPM) from prior literature into traditional OJT methods involving self-learning and direct instruction. This method enables the construction of a domain-specific GCPM, formalizing the improvement process flow implemented by skilled consultants and linking it to production improvement expertise and tools. In a case study focused on energy-saving improvement, we constructed and tested a domain-specific GCPM’s efficacy in facilitating the transfer of difficult-to-transfer knowledge. The results indicate that domain-specific GCPM facilitates such knowledge transfer, including specialized improvement, knowledge utilization, rationale, and adaptation to specific cases.