Empowering Dyads of Older Adults With Mild Cognitive Impairment And Their Care Partners Using Conversational Agents

Zubatiy, Tamara; Vickers, Kayci L.; Mathur, Niharika; Mynatt, Elizabeth D.

doi:10.1145/3411764.3445124

Cited by 53 publications

(28 citation statements)

References 30 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…Audio has received particular focus. Researchers have investigated conversational assistances, such as through Google home and Amazon Alexa, to facilitate conversations between people with mild cognitive impairment and their care-partners [143]. Other researchers have focused auditory interactions due to the documented benefits of music therapy for people with dementia [128].…”

Section: Technologies Designed For Sensory Engagementmentioning

confidence: 99%

Understanding How Sensory Changes Experienced by Individuals with a Range of Age-Related Cognitive Changes Can Affect Technology Use

Dixon

Anderson

Lazar

2022

ACM Trans. Access. Comput.

View full text Add to dashboard Cite

Clinical researchers have identified sensory changes people with age-related cognitive changes, such as dementia and mild cognitive impairment, experience which are different from typical age-related sensory changes. Technology designers and researchers do not yet have an understanding of how these unique sensory changes affect technology use. This work begins to bridge the gap between the clinical knowledge of sensory changes and technology research and design through interviews with people with mild to moderate dementia, mild cognitive impairment, subjective cognitive decline, and healthcare professionals. This extended version of our ASSETS conference paper includes people with a range of age-related cognitive changes describing changes in vision, hearing, speech, dexterity, proprioception, and smell. We discuss each of these sensory changes and ways to leverage optimal modes of sensory interaction for accessible technology use with existing and emerging technologies. Finally, we discuss how accessible sensory stimulation may change across the spectrum of age-related cognitive changes.

show abstract

Section: Technologies Designed For Sensory Engagementmentioning

confidence: 99%

Understanding How Sensory Changes Experienced by Individuals with a Range of Age-Related Cognitive Changes Can Affect Technology Use

Dixon

Anderson

Lazar

2022

ACM Trans. Access. Comput.

View full text Add to dashboard Cite

show abstract

“…Among various emerging and evolving technologies, conversational agents (CAs), defined as "systems that mimic human language and behavior to implement certain tasks for the user via a chat interface, either text-based or voice-based" [1], has unique advantages in healthcare surveys and disease screening tasks. Recent research in the adoption and perception of CAs by older adult users show positive results [40,84,105,106]. Moreover, it has been proven that patients are more willing to share personal information with virtual therapists than human therapists [49].…”

Section: Related Work 21 Conversational Agents In Healthcare Support ...mentioning

confidence: 99%

TalkTive: A Conversational Agent Using Backchannels to Engage Older Adults in Neurocognitive Disorders Screening

Ding¹,

Kang²,

HO³

et al. 2022

Preprint

View full text Add to dashboard Cite

Conversational agents (CAs) have the great potential in mitigating the clinicians' burden in screening for neurocognitive disorders among older adults. It is important, therefore, to develop CAs that can be engaging, to elicit conversational speech input from older adult participants for supporting assessment of cognitive abilities. As an initial step, this paper presents research in developing the backchanneling ability in CAs in the form of a verbal response to engage the speaker. We analyzed 246 conversations of cognitive assessments between older adults and human assessors, and derived the categories of reactive backchannels (e.g. "hmm") and proactive backchannels (e.g. "please keep going"). This is used in the development of TalkTive, a CA which can predict both timing and form of backchanneling during cognitive assessments. The study then invited 36 older adult participants to evaluate the backchanneling feature. Results show that proactive backchanneling is more appreciated by participants than reactive backchanneling. CCS CONCEPTS• Human-centered computing → Empirical studies in HCI; Auditory feedback; Empirical studies in interaction design; Soundbased input / output.

show abstract

“…I specifically chose smart speaker-based voice assistants at home such as Alexa on Amazon Echo or Google Assistant on Google Home. This decision was guided by recent works which suggest, in addition to perceived accessibility benefits [24,25], these conversational voice assistants can play informal social roles as a conversational partners [21,30]. This suggests how there might be an intimate entanglement between older adults and these conversational assistants, indicating how ubiquitous voice technologies are a form of emerging technology that can benefit from Entanglement HCI thinking.…”

Section: Research Questionsmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

“…With the proliferation of emerging technologies such as virtual reality (VR), augmented reality (AR), or ubiquitous IoT including conversation voice technologies (e.g., Alexa, Google assistant), researchers are considering older adults' preferences and needs with respect to these technologies (e.g., [1,2,12,30]). In this thread of work, much of the research focuses on how these emerging technologies can support older individuals' health and wellbeing (e.g., [15,30]) or support social roles and interactions (e.g., [6,19]). Often, a common theme of investigation is to understand if older adults find these technologies useful and how might we design these technologies to better meet older adults' needs and preferences, so they are more likely to find these technologies relevant and adopt them.…”

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

An Entanglement Perspective on How Older Adults Use and Design Emerging Ubiquitous Technologies

Pradhan

2021

Companion Publication of the 2021 Conference on Computer Supported Cooperative Work and Social Computing

View full text Add to dashboard Cite

Over the last decade, CSCW and HCI researchers have adopted different user-centered approaches to include older adults' perspectives in designing the next generation of emerging technologies such as virtual reality, Internet of Things technologies, and conversational voice-based AI assistants. However, a body of emerging research is showing what older adults share in such user-centered design activities might not reflect their actual needs or preference. Hence, for my dissertation I seek to go beyond what older adults simply say or do in user-centered design activities and understand the larger socio-material configurations in which older individuals and their technologies participate. To do this, I use the Entanglement HCI framework to analyze data from interviews and co-design activities with older adults focused on the topic of use and design of conversational AI assistants. In doing so, my dissertation will provide an empirical understanding of a) the different actors (human and non-human) that configure older adults' use and perception of emerging technologies, b) identify implications for designing conversation voice technologies for older adults, and c) provide a preliminary understanding of what Entanglement HCI has to offer for understanding some challenging phenomena of Aging in CSCW and HCI, and thereby provide new perspectives on how we could include older adults in designing the next generation of technologies. CCS CONCEPTS• Human-centered computing; • Human computer interaction (HCI); • User characteristics; • Social and professional topics; • Seniors;

show abstract

Empowering Dyads of Older Adults With Mild Cognitive Impairment And Their Care Partners Using Conversational Agents

Cited by 53 publications

References 30 publications

Understanding How Sensory Changes Experienced by Individuals with a Range of Age-Related Cognitive Changes Can Affect Technology Use

Understanding How Sensory Changes Experienced by Individuals with a Range of Age-Related Cognitive Changes Can Affect Technology Use

TalkTive: A Conversational Agent Using Backchannels to Engage Older Adults in Neurocognitive Disorders Screening

An Entanglement Perspective on How Older Adults Use and Design Emerging Ubiquitous Technologies

Contact Info

Product

Resources

About