“…Research on resident-staff relationships demonstrates that organizational characteristics of LTC settings affect resident-staff interaction. Both in nursing homes and in AL, residents report more positive staff interactions in facilities that promote better working conditions for staff (Ball et al, 2000;Barry, Brannon, & Mor, 2005;Bowers, Esmond, & Jacobson, 2000;Eaton, 2000;Gurnik & Hollis-Sawyer, 2003;Sikorska-Simmons, 2006). Because AL residents' relationships with staff often grow closer and more intimate over time (Ball et al, 2000), low rates of staff turnover encourage stronger bonds between residents and staff.…”