Employees' use of social media technologies: a methodological and thematic review

Ouirdi, Asma El; Ouirdi, Mariam El; Segers, Jesse; Henderickx, Erik

doi:10.1080/0144929x.2015.1004647

Cited by 89 publications

(62 citation statements)

References 76 publications

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“…It is used to examine the perceived usefulness and perceived ease of use that will ultimately determine the employee's intention to make use of social media and can, therefore, be used to predict and validate factors that will influence technology adoption, acceptance and use (Cilliers & Flowerday, 2012). Within an organisational setting, an employee's intention to make use of social media platforms, such as Facebook, can improve co-worker and supervisor support and create a platform to highlight job-related demands as it provides direct communication in the quickest possible time (Lilley, Grodzinsky & Gumbus, 2012;Ouirdi et al, 2015). Furthermore, the intention to make use of social media in the assimilation of new, young employees was found to increase morale and the employees' feelings of cultural belonging, whereas the use of an internal social networking improved employee engagement and job performance (Ouirdi et al, 2015).…”

Section: Social Media Usage and Behavioural Intention To Usementioning

confidence: 99%

“…Within an organisational setting, an employee's intention to make use of social media platforms, such as Facebook, can improve co-worker and supervisor support and create a platform to highlight job-related demands as it provides direct communication in the quickest possible time (Lilley, Grodzinsky & Gumbus, 2012;Ouirdi et al, 2015). Furthermore, the intention to make use of social media in the assimilation of new, young employees was found to increase morale and the employees' feelings of cultural belonging, whereas the use of an internal social networking improved employee engagement and job performance (Ouirdi et al, 2015). Landers and Callan (2014) proposed a Workrelated Social Media Questionnaire (WSMQ) that could be used to determine the beneficial and harmful social mediarelated work behaviours that are applicable across various industries and jobs.…”

Section: Social Media Usage and Behavioural Intention To Usementioning

confidence: 99%

“…These studies focused almost exclusively on the externally focused usage of social media technologies such as advertising, communication and marketing of organisations in developed countries. The internal usage of social media, in comparison, has not been investigated as thoroughly (Ouirdi, Ouirdi, Segers & Henderickx, 2015). In addition, very few studies have been conducted in developing countries.…”

Section: Introductionmentioning

confidence: 99%

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Factors influencing the intention to use social media for work-related purposes at a South African higher education institution

Cilliers

Chinyamurindi

Viljoen

2017

SA j. hum. resour. manag.

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Orientation: The rapid development of information communication technology (ICT) has changed much of contemporary society. ICT’s influence extends to the working context with ramifications not only for employees but also for the entire organisation.Research purpose: The primary purpose of this research was to investigate the behavioural intention of a sample of employees at a traditional higher education institution to make use of social media within the workplace.Motivation for the study: Social media has become a common tool within society for communication and networking purposes. An understanding of the factors that influence behavioural intention to use social media within the workplace can assist the organisation to better manage social media usage within the workplace.Research design, approach and method: The research adopted the positivism paradigm with a quantitative research approach. The data were analysed making use of exploratory factor analysis and multiple regression analysis. A traditional higher education institution was chosen as the research site for the study, relying on a convenience sample (n = 134) and data gathered using the work-related social media scale and behavioural intention to use scale.Main findings: Although most employees make use of social media for problem-solving and communication purposes already in the workplace, organisations should allow their employees to help manage their reputation on social media.Practical and managerial implications: An understanding of the factors that influence behavioural intention to use social media within the workplace can serve as a useful precursor for both employee and organisational-specific interventions. This study has specific relevance to the use of ICT platforms, such as social media, in traditional higher education institutions in South Africa. The study’s results are therefore useful to both employees as end-users and managers as drivers of such interventions in the workplace.Contribution: This study is one of the first within a South African work context to investigate social media usage in a traditional higher education institution and proposes a workplace social media usage framework (WSMUF) that helps not only employees but also the entire organisation to predict intention to use social media in the workplace.

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Section: Social Media Usage and Behavioural Intention To Usementioning

confidence: 99%

Section: Social Media Usage and Behavioural Intention To Usementioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Factors influencing the intention to use social media for work-related purposes at a South African higher education institution

Cilliers

Chinyamurindi

Viljoen

2017

SA j. hum. resour. manag.

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“…Research shows that over the recent years, social media has been pointed out as a tool, not only for external communication, but also for informal learning within organizations [11][12][13][14].…”

Section: Introductionmentioning

confidence: 99%

Combining Pedagogical Strategies and Ict Support for Fostering the Digitalized Agentic Learner

Willermark¹,

Hult²,

Gellerstedt³

2017

INTED Proceedings

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Higher education is facing exceptional challenges due to an increased complexity on the labour market. The work life of today is highly specialized and demands continuous education, i.e. lifelong learning. Higher education must focus on developing competencies for work life, beyond traditional theoretical knowledge [1]. To cater for these demands, higher education must adopt more applicationoriented and trans-disciplinary research [2]. Moreover, colleges and universities could more systematically take responsibility for career development and adjust curricula for both traditional and non-traditional students [3]. A crucial question to address is how higher education could foster a student to become a "lifelong learner"? From a pedagogical perspective, it is of course vital to teach a student how to learn [4], aiming at achieving the skill to become a self-directed learner. Interestingly, it is argued that the qualities for being a proactive and agentic learner in higher education are the very same abilities required for effective professional practice [5]. We need to use educational strategies, e.g. work-integrated learning (WiL), as a part of the preparation of becoming an agentic learner, that permit them to successfully negotiate, engage and learn from what they are afforded, for both personal and professional outcomes [6]. Furthermore, we need to adopt important key factors that support fostering agentic learners [7].In parallel to pedagogical strategies and key factors, Information and Communication Technology (ICT) could play an important role for continuous learning [8][9][10]. Research shows that over the recent years, social media has been pointed out as a tool, not only for external communication, but also for informal learning within organizations [11][12][13][14].In this paper we wish to suggest a combination where important pedagogical strategies are combined with ICT-support. Moreover, we wish to suggest a strategy for how this combination could be practiced in higher education, making the transfer to work life smoother.We acknowledge that students of today most often have good knowledge of the use of various digital tools such as Facebook, Youtube etc. This is however often constrained to the use of various platforms and tools for entertainment and social contacts. How these tools can be used for learning portfolios, both during their studies and for lifelong learning, is less known and used. We suggest that students during their education choose digital tools based on individual preferences and build a personal learning environment (PLE) [15]. The PLE should include "open tools", such tools are available outside closed systems within organizations, in order to be useful also after graduation. The student has the possible to develop and re-use knowledge of tools and platforms to work in the new context, working life. However, the use of a PLE will not in itself do the trick.Portfolio is one of many tools to assess learning. When the digital development progressed and applications on the In...

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“…Work organizations can often see social media use by their employees as positive in terms of increasing morale and feelings of cultural belonging, developing professional networks, sharing and accessing knowledge and information, and enhancing communication with clients, consumers, and other stakeholders. However, they are often concerned about the legal and policy implications of their employees using social media and the potential for them to waste time using these media or to post content that could be potentially damaging to the professional reputation of the individual and the organization (El Ouirdi, El Ouirdi, Segers, & Henderickx, 2015).…”

Section: Introductionmentioning

confidence: 99%

“For Me, the Biggest Benefit Is Being Ahead of the Game”:The Use of Social Media in Health Work

Lupton

Michael

2017

Social Media + Society

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Using social media in the workplace raises a number of issues for any occupation. In this article, we report the findings of a study that investigated how social media are used in a field of health work. The study uses semi-structured interviews conducted by telephone with 15 participants working in communicable disease in Australia. We identified several key features shaping the use of social media. These included the sociomaterial aspects of the workplace (to what extent employees were provided with access to and allowed to use the Internet), the affordances of social media technologies (fast and real-time communication and sharing, opportunities to easily connect with peers as well as the public, and the casual tone of interactions), tacit norms and assumptions about professional behavior and social media (whether social media are considered to be appropriate tools to use for work and how they should best be used), the specific nature of people’s work (how sensitive, stigmatized, contentious, or political were the diseases they focused on), and the nature of people’s own experiences (how other social media users responded to them, what value they perceived they gained from using social media for work, and the types of networks they were able to establish). The findings of this study highlight the importance of context when considering how people use social media in the workplace.

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Employees' use of social media technologies: a methodological and thematic review

Cited by 89 publications

References 76 publications

Factors influencing the intention to use social media for work-related purposes at a South African higher education institution

Factors influencing the intention to use social media for work-related purposes at a South African higher education institution

Combining Pedagogical Strategies and Ict Support for Fostering the Digitalized Agentic Learner

“For Me, the Biggest Benefit Is Being Ahead of the Game”:The Use of Social Media in Health Work

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