Employees training in the context of organizational changes in small and medium enterprises in Serbia

Abstract

Increasing market demands, caused by constant quantitative and qualitative changes, put modern organizations in the position where they need to follow new business trends in order to meet the standards set by customers. Continuous changes create challenges for organizations to address market demands within the framework of improving human resource skills, to create long-term profitability and competitive advantage. In this process, one of the most critical issues related to organizational change is employees' new knowledge, competencies, and skills. Whether structural or "soft" changes, organizations have obligations to adequately prepare and train employees for new work tasks that impose changes in the environment. In such a business environment, continuous and high-quality training contributes to more effective acceptance, implementation, and stabilization of the work process, viewed from the psychological aspect of acceptance of changes by management and employees. To achieve this successfully, organizations should provide a strategic plan for permanent and adequate training to maximize employees' potential in turbulent times. The purpose of this paper is to examine the correlation between employee training in accordance with the changes that are constantly happening in business processes within small and medium enterprises in Serbia.