“…The current issue and full text archive of this journal is available on Emerald Insight at: https://www.emerald.com/insight/0025-1747.htm behaviour, workplace ostracism has recently received more attention from hospitality researchers (Haldorai et al, 2022;Han and Hwang, 2021;Singh and Srivastava, 2021;Soliman et al, 2022). Moreover, workplace ostracism generates various organisational and individual outcomes adversely, including in-role performance (Rabiul et al, 2023b), turnover intention (Singh and Srivastava, 2021), citizenship behaviour (Han and Hwang, 2021), recovery performance (Pas ¸amehmeto glu et al, 2022), work effort (Anjum et al, 2022), organisational climate (Dash et al, 2023), job performance, self-esteem (Kuo and Wu, 2023) and counterproductive behaviour (Liu et al, 2023;Ugwu et al, 2023;Zhao et al, 2023). Despite the substantial strides made by earlier researchers towards understanding service-oriented employees' behaviour and workplace ostracism, several notable gaps in the literature still need to be addressed.…”