Employees’ Perceptions of Supervisors’ Listening Skills and Their Work-Related Quality of Life

Kristinsson, Kári; Jónsdóttir, Inga Jóna; Snorrason, Stefán Karl

doi:10.1080/08934215.2019.1634748

Cited by 10 publications

(9 citation statements)

References 30 publications

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“…This is in line with the findings of Ikemi et al [39]. They found that employees who rated their supervisor as having a higher person-centred attitude, which is a core attitude for active-empathetic listening, had less depression and anxiety and were less fatigued (see, e.g., [36]). Lloyd et al [22] concluded, from their results, that supervisors' active-empathetic listening had positive effects on employees' emotional condition as well as their loyalty to the organisation.…”

Section: Supervisors' Active-empathetic Listeningsupporting

confidence: 90%

“…Active listening is a way of listening to another person to gain a deeper understanding of the message and context. It is also the skill of responding effectively to the other person and the message with emotional intelligence [20,21,35,36].…”

Section: Supervisors' Active-empathetic Listeningmentioning

confidence: 99%

“…Secondly, there is the interpreting stage, where the listener evaluates the true meaning behind the received message. Last but not least, there is the responding stage, where the listener indicates to the others (those who speak) that the message has been received and informs them of how events will continue [21,36].…”

Section: Supervisors' Active-empathetic Listeningmentioning

confidence: 99%

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Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement

Jónsdóttir

Kristinsson

2020

IJERPH

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Social support from supervisors is a job resource that has been found to be an important antecedent to work engagement. However, there is a knowledge gap in understanding one of the key features of social support—i.e., supervisors’ active-empathetic listening—and its relation to employees’ work engagement. To bridge this gap, this study explores how supervisors’ active-empathetic listening is associated with employees’ work engagement. Using a national representative sample (N = 548), the results show that supervisors’ active-empathetic listening has a significant positive relationship with employee work engagement. Additionally, we show that active-empathetic listening does not affect all three dimensions of work engagement equally, with dedication being the most affected by supervisors’ active-empathetic listening. We argue that supportive leadership which uses conscious and active listening-centred communication is highly significant for employees’ work engagement. Therefore, we suggest that organisations experiment in training their supervisors in active-empathetic listening as part of a broader strategy to increase employees’ engagement at work.

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Section: Supervisors' Active-empathetic Listeningsupporting

confidence: 90%

Section: Supervisors' Active-empathetic Listeningmentioning

confidence: 99%

Section: Supervisors' Active-empathetic Listeningmentioning

confidence: 99%

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Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement

Jónsdóttir

Kristinsson

2020

IJERPH

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“…Similarly, Abrashoff (2001), Drucker (2004), and Nadler (2005) all suggest that listening is one of the most important management skills at all management levels. Kristinsson et al (2019) note a positive correlation between employees’ perception of management’s listening skills and employees’ work and quality of life satisfaction. Others have argued that good listening skills are one of the most important factors managers consider during the hiring process (Butler, 2016; Flynn et al, 2008; Stone et al, 2013; Tenedero, 2017; Ulinski & O’Callaghan, 2002).…”

mentioning

confidence: 89%

Assessing Critical Listening Skills in Accounting Community College Students: An Exploratory Inquiry of How Exercising Listening Skills Positively Impacts Students’ Test Performance

Ferrari-Bridgers

Murolo

2022

Business and Professional Communication Quarterly

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Although several studies have demonstrated the importance of listening skills in the classroom and in the workplace, business administration college programs seldom include teaching listening as part of their curriculum because of content saturation and credit hours constraints. In this pilot study, we describe how integrating simple listening activities in the classroom, without making major modifications to the curriculum, improves students’ comprehension and test performance. The study demonstrates how exercising critical listening skills while taking a test has a positive effect on students’ retention of information and test scores.

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“…Moreover, existing research identified that supervisors who have empathetic listening and open communication between supervisor and subordinators are predictors of employee job anxiety (Mineyama et al, 2007). As indicated by Kristinsson et al, (2019), the employees who identified their supervisor as having high personcentered attitude which is the main attitude related to empathy have less anxiety and depression.…”

Section: Job Anxiety Supervisor Emotional Intelligence and Supervisor...mentioning

confidence: 99%

Supervisor’s Emotional Intelligence and Personality of Supervisor as Determinants of Employee Job Anxiety: A Systematic Literature Review

J.K.S.P¹,

G.A.T.R²

2022

Asian J. Interdicip. Res.

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The employee job anxiety has been a concept which has been gain more attention in the present world specially in relation with the changes of environment and economy. Available literature has been provided evidence to prove the fact that supervisors can be anxiety provoking factor within organization and emotional intelligence and personality can shaped the behavior of supervisors. However, despite the available evidence there were no reviews to be found in relation to this area. Hence, this review aims to highlight the gap in the existing empirical studies and to provide suggestions for future research. This study has conducted the review by searching papers through Google Scholar and Emerald Insight which have been published in 1990-2022. As with the findings of selected articles the gap in the existing studies have been able to be highlighted and there were many empirical studies were available in relation to job anxiety. Accordingly, suggestions for future studies have been given based on the findings of the review.

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Employees’ Perceptions of Supervisors’ Listening Skills and Their Work-Related Quality of Life

Cited by 10 publications

References 30 publications

Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement

Supervisors’ Active-Empathetic Listening as an Important Antecedent of Work Engagement

Assessing Critical Listening Skills in Accounting Community College Students: An Exploratory Inquiry of How Exercising Listening Skills Positively Impacts Students’ Test Performance

Supervisor’s Emotional Intelligence and Personality of Supervisor as Determinants of Employee Job Anxiety: A Systematic Literature Review

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