Employees' awareness of their impact on corporate reputation

Helm, Sabrina

doi:10.1016/j.jbusres.2010.09.001

Cited by 202 publications

(222 citation statements)

References 54 publications

Supporting

Mentioning

192

Contrasting

Unclassified

Order By: Relevance

“…These findings have been later on supported in a variety of service settings, including retailing (Nadiri & Tümer, 2009;Žabkar et al, 2010;Martinelli & Balboni, 2012). Studying the impact of corporate reputation on employees' awareness of their contribution to firm's reputation Helm (2011) emphasized the impact of product and service quality on reputation perceptions. Some recent findings from the context of e-retailing also suggest significance of service quality as a predictor of corporate reputation (Caruana & Ewing, 2010;Park et al, 2012).…”

Section: Retail Service Qualitymentioning

confidence: 90%

“…Effective management of reputation can yield a myriad of benefits. Empirical studies have reported a strong impact of good corporate reputation on employees' pride in being affiliated with the firm and job satisfaction (Helm, 2011), customers' willingness to pay price premium for good corporate reputation (Graham & Bansal, 2007) and its positive influence on the market value of a company (Dowling, 2006;Fernández-Gámez et al, 2016;Wang et al, 2016). Good reputation attracts valuable employees, investors and business partners and can protect the company from failure in times of crisis (Jarvinen & Suomi, 2011;Gatzert, 2015).…”

Section: Introductionmentioning

confidence: 99%

“…Majority of previous studies on corporate reputation took place in the U.S. and Western Europe, while little empirical research on the subject has been conducted in the context of a developing economy. Corporate reputation has been mainly studied taking the perspective of employees, managers or investors (Caruana et al, 2005;Helm, 2011;Jarvinen & Suomi, 2011). Surprisingly, there is a scarcity of research on corporate reputation from the perspective of companies' prime generators of revenue, namely customers (Walsh et al, 2006;Graham & Bansal, 2007).…”

Section: Introductionmentioning

confidence: 99%

See 2 more Smart Citations

Antecedents and outcomes of retailer reputation: Evidence from an emerging economy

Rajić¹,

Nikolić²,

Milošević³

2017

Industrija

View full text Add to dashboard Cite

show abstract

Section: Retail Service Qualitymentioning

confidence: 90%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 1 more Smart Citation

Antecedents and outcomes of retailer reputation: Evidence from an emerging economy

Rajić¹,

Nikolić²,

Milošević³

2017

Industrija

View full text Add to dashboard Cite

show abstract

“…Helm (2011) added that it also could build pride within employees. The study's first hypothesis therefore suggest, H1: Perceived corporate reputation has a positive impact on employee's pride.…”

Section: Hypotheses Formulationmentioning

confidence: 99%

Factors Affecting Employee’s Awareness of Their Impact on Corporate Reputation

Primadini

Syaebani

2017

jeb

View full text Add to dashboard Cite

This study examines factors that affect employees' awareness of their impact on corporate reputation (AICR). ABSTRAKPenelitian ini mengkaji faktor-faktor yang memengaruhi kesadaran karyawan bahwa tindakan mereka dapat memengaruhi reputasi perusahaan yang bergerak di bidang pelayanan milik pemerintah Indonesia. 161 kuesioner dianalisis menggunakan metode penelitian kuantitatif. Temuan utamanya adalah bahwa kesadaran karyawan bahwa tindakan mereka dapat memengaruhi reputasi perusahaan dipengaruhi secara langsung oleh seberapa bagus persepsi karyawan terhadap reputasi perusahaan tersebut dan komitmen afektif mereka terhadap perusahaan. Namun demikian, pengujian terhadap model menyatakan bahwa persepsi karyawan terhadap reputasi perusahaan memiliki pengaruh terbesar terhadap kesadaran karyawan, oleh karena itu disimpulkan bahwa cara efektif dalam meningkatkan kesadaran mereka adalah dengan membangun reputasi perusahaan yang bagus.Kata Kunci: reputasi perusahaan, komitmen afektif.

show abstract

“…It can be considered the least importance as it nominated as the second last factor by RII. Reputation of the pipeline owner is less influenced by this factor due to affective commitment is most strongly inclined with pride despite the job satisfaction (Helm, 2011).…”

mentioning

confidence: 99%

Prioritization of Reputation Loss Factor Subject to Pipeline Explosion

Zardasti¹,

Hanafiah

Noor³

et al. 2015

Asian J. of Scientific Research

View full text Add to dashboard Cite

The impact of onshore oil and gas pipeline accident i.e., explosion varies depending on the pipeline location, transported product, proximity of residential areas and etc. Pipeline owner's reputation is threatened once an accident takes place, which influences stakeholders' perceptions consequently. This study focuses on prioritizing the importance of the reputation loss factors according to the experts' judgments. Twenty two reputation loss factors were identified from 10 major pipeline explosion post-accident case studies. Nine experts were interviewed to rate importance level of the reputation loss factors using 10-point Likert scale rating method. The significance difference was obtained by the implementation of statistical analysis. Relative Importance Index (RII) was used to identify the importance level of the factor and Analytical Hierarchy Process (AHP) method for prioritization process with the aid of Super Decisions software. Results show that all reputation loss factors are categorized within index number 4-10. The first factor with the highest importance value and priority vector corresponds to each stakeholder for both RII and AHP methods are similar, i.e., A2 "Services or sales progress disturbed", B1"Loss of customer confidence", D3 "Severity of accident" and C4 "CEO refuses to take responsibility". "Job application for positions reduced" is the least priority. Thus, understanding the importance of the reputation loss factors and identifying the priority of which factor to be taken care of are suggested to the pipeline operators in the post-accident responses. Hence, the reputation loss impact can be reduced and annual profit margin is secured.

show abstract

Employees' awareness of their impact on corporate reputation

Cited by 202 publications

References 54 publications

Antecedents and outcomes of retailer reputation: Evidence from an emerging economy

Antecedents and outcomes of retailer reputation: Evidence from an emerging economy

Factors Affecting Employee’s Awareness of Their Impact on Corporate Reputation

Prioritization of Reputation Loss Factor Subject to Pipeline Explosion

Contact Info

Product

Resources

About