Employee psychological well-being, transformational leadership and the future of hospitality jobs

Walbeek, Laurens Alexander; Hajal, Georges El

doi:10.1080/22243534.2022.2133176

Cited by 3 publications

(3 citation statements)

References 97 publications

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“…Concerns about WLB are becoming one of the most important issues in staff attraction and retention. In fact, psychological well-being is an important issue for hotel industry because it as a huge impact on talent retention (Walbeek & El Hajal, 2022).…”

Section: Literature Reviewmentioning

confidence: 99%

Human Resources Management and the Impact of the Restaurant Opening Hours: An Exploratory Study

Azevedo,

Silva

2024

ICTR

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The hospitality sector is struggling with a generalized shortage of manpower to cope with the post-pandemic economic recovery. Furthermore, the work-life balance has become a very important issue when it comes to choose a place to work. This has been creating huge constraints in the hospitality industry in running and/or developing new businesses due to lack of qualified human resources. Considering the importance of this sector in the Portuguese economy, it is of paramount importance to better understand the origin of such constraints and how businesses can adapt to a new labour market reality. An exploratory study was conducted to understand how restaurant opening hours, as a top-level management decision, affects the work-life balance in the industry thus contributing to enrich the attractiveness of the jobs offered. To develop the study two groups of restaurants were studied. The first group is comprised of limited opening-hours restaurants, and the second group (as a control group), a non-limited opening hours restaurant. Semi-structured interviews were conducted with proprietors and/or top-level managers to ascertain how the decision on opening hours was weighed in the work-life balance concerns and what are the most important managerial implications, business profitability impacts, and staff retention indicators. Preliminary results seem to indicate that restaurant opening hours are one important top-level management decisions and the work-life balance has played a crucial role in the definition of the business model of the studied restaurants. By choosing limited opening hours, managers are able to schedule staff much easier and respect, as much as possible their work-life balance which then contributes to a more stable and motivated workforce. The results also show that this is only possible because restaurants manage to be profitable within the limited opening hours period. Further studies should be conducted to better understand how these new business model approaches could be used in larger-scale restaurants with non-limited opening hours.

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Section: Literature Reviewmentioning

confidence: 99%

Human Resources Management and the Impact of the Restaurant Opening Hours: An Exploratory Study

Azevedo,

Silva

2024

ICTR

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“…One of the leadership styles that is developing in organizations, both from a social and organizational effectiveness point of view is transformational leadership [22]. Transformational leaders provide constructive feedback to their subordinates and can influence their followers to sacrifice their interests for the betterment of the entire group [23], [24].…”

Section: Transformational Leadership and Turnover Intentionmentioning

confidence: 99%

“…Transformational leaders create a vision that matches the goals of their followers and build a special bond with them by using their charisma [25]. Over the past decade, the hospitality industry has received attention from leadership experts, creating a wealth of literature showing that transformational leadership has many benefits for the hospitality industry [22], [26].…”

Section: Transformational Leadership and Turnover Intentionmentioning

confidence: 99%

Examining the Influence of Transformational Leadership and Job Satisfaction to Reduce Turnover Intention with Organizational Commitment as a Mediator

Suroya,

Bagis,

Widhiandono

et al. 2023

AJEBA

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Aims: This study examines the role of transformational leadership and job satisfaction in reducing turnover intention in the hospitality sector, including the mediating factor of organizational commitment on employees at the 4-star hotels in Purwokerto. Study Design: This research uses a quantitative approach with questionnaire data collection methods. Place and Duration of Study: This research was conducted on employees at the 4-star hotels in Purwokerto, totaling 176 respondents from 276 employees between September 2023 - October 2023. Methodology: The retrieval technique used is quota sampling which is done by setting quotas based on the proportion of each hotel. This research was conducted using Partial Least Square analysis. The results of this analysis calculate the percentage of the results of the demographic conditions of all employee respondents at the 4-star hotels so that the calculations are even. As a result, the sampling collected 176 respondents, including 123 male and 53 female employees, with a predominance of ages 20 - 25 years. Results: Using a significant level of 5%, the results of the analytical calculations prove that Transformational Leadership, Job Satisfaction and Organizational Commitment have a negative but insignificant effect on Turnover Intention. Transformational Leadership and Job Satisfaction positively and significantly affect Organizational Commitment. The mediation results show that Organizational Commitment cannot mediate the relationship between Transformational Leadership and job satisfaction on turnover intention. Conclusion: The results of this study show that leaders who implement transformational leadership practices and satisfied employees can increase organizational commitment, but it cannot significantly reduce turnover intention.

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Beyond gender bias: Factors affecting female employee retention and advancement in the Dutch hotel sector

Lijster,

Hajal

2023

Research in Hospitality Management

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Employee psychological well-being, transformational leadership and the future of hospitality jobs

Cited by 3 publications

References 97 publications

Human Resources Management and the Impact of the Restaurant Opening Hours: An Exploratory Study

Human Resources Management and the Impact of the Restaurant Opening Hours: An Exploratory Study

Examining the Influence of Transformational Leadership and Job Satisfaction to Reduce Turnover Intention with Organizational Commitment as a Mediator

Beyond gender bias: Factors affecting female employee retention and advancement in the Dutch hotel sector

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