Employee Perceptions of Workplace Theft Behavior: A Study Among Supermarket Retail Employees in Malaysia

Moorthy, Krishna; Seetharaman, A.; Jaffar, Nahariah; Foong, Yeap Peik

doi:10.1080/10508422.2014.917416

Cited by 16 publications

(24 citation statements)

References 46 publications

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“…Specifically, this study first empirically showed that individual and organizational factors of fraud positively to related to the job engagement. Whereas prior studies found that fraud negative consequences such as workplace theft behaviour (Moorthy et al, 2014) we specifically showed a positive consequence.…”

Section: Discussioncontrasting

confidence: 89%

An Investigation Of Individual And Organizational Factors On Intention To Fraud

Müceldili¹

2019

The European Proceedings of Social and Behavioural Sciences

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Section: Discussioncontrasting

confidence: 89%

An Investigation Of Individual And Organizational Factors On Intention To Fraud

Müceldili¹

2019

The European Proceedings of Social and Behavioural Sciences

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“…There are many types of employee workplace theft in hospitality such as removal of cash, inventory, equipment, free use of facilities, improper use of employee discounts, fraudulent refunds and unauthorised coupons (Krippel et al., 2008). This is prevalent in other industries as well such as libraries (Holt, 2007); constructions and buildings (Fadiya et al., 2013); cargo and freight (Ekwall and Lantz, 2015) and supermarkets (Moorthy et al., 2015). More often than not, workplace theft tends to be tangible in nature such as giving free food or drinks to friends, making a phone call in a guest room and accepting monetary tips to specially arrange a room change for a guest (Knani, 2014; Wong, 1998).…”

Section: Literature Reviewmentioning

confidence: 99%

“…The last variable of the TPB is the role of perceived behavioural control that may prevent or facilitate students from committing employee theft. These constraints can be seen as perceived difficulties such as gaining access to stocks (Krippel et al., 2008; Sacco and Kennedy, 1996), internal control systems (Moorthy et al., 2015) and financial difficulties (Betsy, 2011).…”

Section: Literature Reviewmentioning

confidence: 99%

“…Employee theft is a common and serious problem across all businesses such as libraries (Holt, 2007); constructions and buildings (Fadiya et al., 2013); cargo and freight (Ekwall and Lantz, 2015) and supermarkets (Moorthy et al., 2015) especially in the hospitality industry where employees are exposed to large amount of cash transactions, fix assets, tangible gifts and edible food and beverage items (Kennedy, 2016). According to the Australia Federal Police, employee theft is estimated to be around AUS$2 billion annually (James, 2014).…”

Section: Introductionmentioning

confidence: 99%

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Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft

Goh

Kong

2016

Tourism and Hospitality Research

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A plethora of studies has investigated theft in the workplace in various industries. However, few studies investigated the motivations behind hotel employee theft especially among Generation Z undergraduates working full time as part of their internship. This targeted sample group is pivotal to the hotel industry as they are the future generation of hotel leaders. These reasons can be attitudinal such as excitement, influenced by fellow colleagues and perceived ease of committing the theft. To address this research gap, this study utilised the established theory of planned behaviour to investigate underlying motivations of employee theft behaviour in the hotel industry. Personal interviews were conducted with 29 hotel management undergraduates who were doing their internships as full-time hotel employees in various frontline jobs in food and beverage, housekeeping and front office. Results revealed the adrenaline feeling when committing hotel employee theft as the key motivator. The most influential social group was colleagues in the same department. The main perceived difficulty was the grey area of defiant behaviour and what actually constitutes as employee theft.

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“…Retailers are also significantly affected by unethical behaviour in workplace. Previous studies have confirmed theft among the key losses for retail business (John et al, 2014;Moorthy et al, 2015) and low-level employees in low-wage sector being a higher risk group for unethical action (Detert et al, 2007;Whysall, 2008;Gill et al, 2013).…”

Section: Introductionmentioning

confidence: 90%

Managing workplace diversity: Ethical reasoning in a socio-cultural context

Apsalone

2017

PROSOC

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Workplaces are becoming increasingly diverse, and businesses constantly face the challenge of ensuring work ethics to strengthen competitiveness. Workplace ethics is affected not just by potential gains and losses of unethical action but also by employee morale, values and self-concept. The ethical reasoning process depends on both perception of what is ethical and the ability to justify unethical action in a given situation. In this study, we explore the role of individual, organisational and situational factors influencing the perceived degree of unethical behaviour at work. Individual socio-cultural factors include personal values, such as honesty, and socio-demographic factors, such as age, gender, education and tenure. Organisational factors are assessed through espoused values of honesty and responsibility. Finally, three situational factors are randomly introduced – low wage, boredom and perceived injustice. Two hundred and eight retail employees were surveyed to assess their personal values and the perceived degree of unethical behaviour at work. We found that honesty as a personal value changes ethical reasoning, especially when situational factors, such as low wage are introduced. Moreover, older employees tend to report more ethical behaviour in the workforce. We also concluded that declaring honesty and responsibility as organisational values could have a minor positive impact on ethical behaviour mitigating the impact of the introduced situational factors. Keywords: Socio-cultural factors, values, workplace diversity, business ethics, ethical reasoning

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Employee Perceptions of Workplace Theft Behavior: A Study Among Supermarket Retail Employees in Malaysia

Cited by 16 publications

References 46 publications

An Investigation Of Individual And Organizational Factors On Intention To Fraud

An Investigation Of Individual And Organizational Factors On Intention To Fraud

Theft in the hotel workplace: Exploring frontline employees’ perceptions towards hotel employee theft

Managing workplace diversity: Ethical reasoning in a socio-cultural context

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