Employee Perceptions of Corporate Social Responsibility Activities and Work-Related Attitudes: The Case of a Greek Management Services Organization

Reklitis, Panagiotis; Trivellas, Panagiotis; Mantzaris, Ioannis; Mantzari, Elisavet; Reklitis, Dimitrios P.

doi:10.1007/978-981-10-4502-8_10

Cited by 21 publications

(10 citation statements)

References 48 publications

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“…Similar observations were reported by Placier (2011) while assessing the impact of the financial crisis on CSR activities of Czech companies. The common thread throughout these studies can be identified as a shift or re-focus of CSR initiatives on primary stakeholders’ needs (Ni et al , 2015) and the redeployment of resources spent on social causes thus supporting strategies aiming at converting unprofitable operations into sustained growth opportunities (Reklitis et al , 2018). It then becomes apparent that communicating social initiatives to stakeholders, particularly during unfavorable economic conditions, is of significant strategic importance.…”

Section: Introductionmentioning

confidence: 99%

Determinants of corporate social responsibility disclosures of UAE national banks: a multi-perspective approach

Menassa

Dagher²

2019

SRJ

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Purpose This paper aims to examine the determinants and extent of corporate social disclosure (CSD) by UAE national banks and to investigate the changes in CSD before, during and after the latest financial crisis. Design/methodology/approach Deductive in nature, this paper uses content analysis of annual reports of 16 UAE banks over a period of six years (2006-2011) to test eight hypotheses related to size, financial performance and other variables as potential explanatory variables of the CSD extent over different periods. Findings The findings show that human resources and community disclosures exhibited the highest extent of CSD over the six years. Moreover, the size and financial performance variables appear to be significant explanatory factors for the extent of CSD. The findings also indicate a strong variation in disclosure between banks with international presence and those with no such presence, while there is no significant disclosure variation between Islamic and conventional banks or during the different periods under investigation (pre, during and post recent financial crisis). Research limitations/implications Studies allowing a greater understanding of how banks with extensive governmental ownership define and disclose CSR in this particular region of the world are scarce and exploratory in nature. Consequently, the structure of national UAE banks provides a unique opportunity to understand the CSR mechanisms and disclosure of similar institutions in the world (particularly in the Arab world). This presents an interesting direction for further research. Practical implications These findings could assist UAE bankers and policymakers in integrating CSD in their corporate strategies and help the local and international business communities in understanding the characteristics of CSD in the UAE. Originality/value Comprehensive in scope, this paper provides a complete assessment of the potential explanatory proxies of CSD by UAE local banks before, during and after the recent global financial crisis. Comparable studies of the UAE banking sector have mainly focused on particular bank types (i.e. Islamic or conventional) and did not consider the effect of the recent adverse financial climate.

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Section: Introductionmentioning

confidence: 99%

Determinants of corporate social responsibility disclosures of UAE national banks: a multi-perspective approach

Menassa

Dagher²

2019

SRJ

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“…To understand the bankers' perception about the implementation of the different CSR initiatives, the study found that the bankers can channelise their limited human and monetary resources while planning, designing and the implementation of different CSR activities. The engagement of different stakeholders can be a part of the banks' policy and play a significant impact on building employees attitude towards their work culture (Reklitis et al, 2018). As banking is a service dominated industry, development of a superior working environment for the employees can improvise organisational image, both internally and externally (Bohdanowicz et al, 2011;Tsai et al, 2012;Wong and Gao, 2014) and better financial outcomes in a cost-effective way (Wildes, 2008;Vong and Wong, 2013).…”

Section: Discussionmentioning

confidence: 99%

A survey on bankers’ perception of corporate social responsibility in India

Pratihari

Uzma

2019

SRJ

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Purpose The purpose of this paper is to understand the perception of the bankers towards an integrated approach to corporate social responsibility (CSR) initiatives in a strategic way of achieving sustainable growth of the banking sector. The paper additionally provides insights into different CSR initiatives and their implementation process in the context of scheduled commercial banks (SCB) of India. Design/methodology/approach The study is exploratory and endorses the qualitative approach of primary research methodology by adopting a non-random stratified sampling method. The localist approach of the face-to-face interview has been applied to collect the data from 26 elite class respondents from 13 SCBs. The interview method was semi-structured and open-ended. The conformity, trustworthiness, credibility, transferability, dependability test of the study have ensured the quality of the data. Findings The study reveals that the bankers perceive CSR as a moral obligation for the benefit of the society, beyond the regular banking operations. Further, the study comprehends that the CSR initiatives play a vital role in establishing the bank's image, brand and reputation, as well as, building a strong bond of trust among the employees and the bank management. Besides, CSR activities facilitate to cultivate a better culture by improvising in the quality of customer service for achieving competitive advantages. Research limitations/implications The findings of the study represent a significant contribution to CSR theory from the interface of banking and society. Significantly, the results confirm that CSR initiatives play a vital role in building trust and minimise the gap between the employees and the management of the bank. The banks can increase its acceptance in the society and achieve competitive advantage by integrating CSR objectives with the business objectives to strengthen the corporate personality and brand. Practical implications The study will help practitioners to develop the social identity of their firm to achieve competitive advantages in long-run. The bankers can channelise their limited resources while planning, designing and the implementation of different CSR activities with the overall goal of the bank in a cost-effective way. The study is confined only to public and private SCBs and limited to the geographical scope of one state in India. Therefore, further exploration may be carried out by considering other banks and geographic regions in India and different cross-cultural settings. Originality/value The originality of the study lies with the in-depth analysis and quality check of the data. The results can contribute significant value to the qualitative method of conducting research.

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“…Many of the studies initially focused on CSR antecedents, movin on, scholars e amined the related outcomes while more recently, the focus has shifted to processes involvin CSR within or anizations an et al, 2016). A lar e number of scholars focused on the in uence of CSR on variables such as nancial performance Orlitzky et al 2003an et al 2015Ta hian et al 2015Ni et al 2015Na and hattacharyya, 2016, client or employee perception Reklitis et al 2018Anadol et al 2015, rm s reputation, innovation and learnin , access to capital, risk reduction, productivity increase etc.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In terms of eneral disclosure pattern durin the crisis period, Portu uese listed companies were more concerned about their involvement with society, particularly in matters of corruption prevention and community affairs. Previous studies of CSR, amon Greek companies, have partially shed li ht to relevant corporate activities in Greece durin crisis, however the samples used were rather small, presentin a minute part of the bi picture Giannarakis and Theotokas, 2011Sahinidis and avoura, 2014avoura and Sahinidis, 2015Sahinidis et al 2018Reklitis et al 2018. Other relevant studies, examined only the early part of the economic crisis, when its sheer size was not evident and had still little impact on CSR-related company decisions Giannarakis and Theotokas, 2011).…”

Section: Researcher(s) Findings Rakotomavo 2012)mentioning

confidence: 99%

CSR activity configuration and the prioritizing of stakeholder claims: A multi-firm, multi-sector study

Hyz

Sahinidis

2018

ceref

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The purpose of this study is to identify the patterns of Corporate Social Responsibility (CSR) activities, in adverse economic circumstances, so as to understand the importance ascribed by the companies to each of their stakeholders. Prior research on stakeholder salience has looked into various issues related to the relative attention given to corporate stakeholders by management, however, none has examined what this relationship looks like following a prolonged economic crisis. We investigate the activities of CSR in Greece, examining how companies spend their CSR resources in a depressed economy, studying the respective activity patterns of the companies listed on the Athens Stock Exchange (ASE). Content analysis is used, thoroughly examining all public data available on the internet from 175 companies. The study includes data reported in 2014, collected at the end of 2015. Our results demonstrate that, the most popular CSR activities related to the human resources and the least practiced were the society and environment related ones. The findings show concern for the employees of the companies and their morale, superseding the interest for the other stakeholder categories in spite of the crisis and the soaring unemployment rate. Moreover, a significant divergence emerged between the CSR programs of the various industries. This indicates that for reasons unbeknownst to us, companies are placing less emphasis on consumers, environment and the society and tend to cater to the needs of their internal constituents.

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Employee Perceptions of Corporate Social Responsibility Activities and Work-Related Attitudes: The Case of a Greek Management Services Organization

Cited by 21 publications

References 48 publications

Determinants of corporate social responsibility disclosures of UAE national banks: a multi-perspective approach

Determinants of corporate social responsibility disclosures of UAE national banks: a multi-perspective approach

A survey on bankers’ perception of corporate social responsibility in India

CSR activity configuration and the prioritizing of stakeholder claims: A multi-firm, multi-sector study

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