Employee Experience Design

Abstract

The philosophy of employee experience has been advocated as an effective tool to achieve the highest level of employee engagement in a business environment characterized by increased dynamism in workforce demography, psychography, competencies, and expectations. Employee experience encapsulates the overall journey of an employee in an organization from hire to exit, encompassing their experiences, what they feel, do, and achieve from the company. It is a comprehensive view of the relationship shared and experienced between the individual and the organization right from the application stage to stage they join the alumni group after their exit. The chapter explores this new philosophy in current human capital management practices that aims at revamping the HR practices and policies so as to create an experience that provides the highest level of engagement. Based on content analysis qualitative survey of various HR managers, opinions and new age thoughts in HRM practices has been highlighted in this chapter, giving an innovative dimension to HRM.

Effect of Employee Experience on Organizational Commitment: Case of South Korea

“…Saks [59] suggested through research that a positive employee experience in the organization leads to a higher level of organizational commitment. The philosophy of employee experience is recognized as an effective tool for achieving the highest level of employee commitment in the business environment [103], and Tucker [14] stated that most employers use employee experience as a strategy for employee commitment. In the end, a positive employee experience is considered a key to employee engagement and influences organizational efficiency and work performance [104].…”