Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion

Gilal, Naeem Gul; Dakhan, Sarfraz Ahmed; Gilal, Rukhsana Gul; Gilal, Faheem Gul; Ashraf, Zubaida

doi:10.1504/ijiscm.2022.10052219

IJISCM

2022

DOI: 10.1504/ijiscm.2022.10052219

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Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion

Naeem Gul Gilal¹,

Sarfraz Ahmed Dakhan²,

Rukhsana Gul Gilal³

et al.

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Employee engagement and extra-role service behaviour in the retail banking industry: a moderated mediation model of job autonomy and job passion

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