Employee Competence: The Business Sustainability Driver In The Rivers State Banking Sector

Abstract

This study examines employee competence and business sustainability in the banking sector in Rivers State. Frequency of business failure is a common concern for industrial management scholars in Nigeria. Given that this study was anchored on the social exchange theory, a cross-sectional survey design was adopted across the employees of the banks operating in Rivers State, Nigeria. An appropriate sample was taken from the 420 permanent staff of the targeted banks. Leveraging on the Krejcie and Morgan sampling determination table, 201 sampled respondents were derived. The data collected using the 4-point Likert scale closed-ended questionnaire were analyzed with the aid of the Pearson Product Moment Correlation Statistical statistics and presented using SPSS 20.0 version for ease of clarity. The findings of the study revealed the positive correlation significance of the tested dimensions of employee competence and sustainability of the banking business in Rivers State. Conclusions were drawn that established the importance of the communication, adaptation, empathy, social relations and technical skills as well as the moderating effect of work environment on employee competence and banking sector sustainability in Rivers State, Nigeria. The study therefore made recommendations based on its findings.