Empirical analysis of supplier selection and involvement, customer satisfaction, and firm performance

Abstract

Supply chain management as a system of operation continues to evolve. This study employs confirmatory factor analysis and path analysis to examine empirically the relationships among supplier selection criteria (quality, delivery reliability, product performance and unit price), supplier involvement on design teams and in continuous improvement programs, four dimensions of customer satisfaction (competitive pricing, product quality, product variety, and delivery service), and overall firm performance.

Supply chain integration, quality management and firm performance of pork processing industry in China

“…Items on firm performance were mainly from Tan etal. (1998), Tracey and Tan (2001), Vickery etal. (1999), Frohlick and Westbrook (2001) and Claro (2004).…”

“…Vickery et Logis I; Logisup 1-2; Logisdsl-2 Forza and Filippini (1998), Saraph et al (1989), Ahire et al (1996), Garvin (1986), Kaynak (2003) Forza and Filippini (1998), Tracey and Tan (2001), Ahire et al (1996), Chen and Paulraj (2004), Kaynak (2003) Saraph et al (1989, Ahire et al (1996), Forker et al (1996), Flynn et al (1995), Forza and Filippini (1998), Kaynak (2003) Flynn et al (1994, Forza and Filippini (1998), Kaynak (2003) QMPI-8 SQMI-4;CQMI-3…”

“…Design 1-2 PMI-3 Tan et al ( 1998), Tracey and Tan (2001 ), FPI Narasimhan and Kim (2002), Claro (2004) Frohlick and Westbrook (2001), Vickery et al (1999), FP2 Tracey and Tan (2001) Kaynak (2002), Narasimhan and Kim (2002), Claro (2004) FP3 Frohlick and Westbrook (2001), Tracey and Tan (2001), FP4 Chen and Paulraj (2004), Rungtusanatham et al (2005) …”

Diseño de sistemas de medición de desempeño de proveedores: experiencias de un caso de estudio

“…El desafío en la evaluación de proveedores consiste en diseñar un sistema de medición de desempeño que incluya un conjunto de indicadores SPE (Supplier Performance Evaluation) capaces de permitir que los gerentes identifiquen los problemas en los procesos de la empresa que son directa e indirectamente afectados por el desempeño de sus proveedores (BEAMON, 1998;HOEK, 1998;TRACEY;TAN, 2001;CEBI;BAYRAKTAR, 2003). Todavía existe insuficiente literatura académica que aborde las dificultades comúnmente encontradas en la implementación de sistemas de medición de desempeño de proveedores (SMDP) (HARRISON;LEE;NEALE, 2003).…”

Identifying and evaluating E-procurement in supply chain risk by Fuzzy MADM

“…The change in the nature of the marketplace along with increases and varieties of customer demands, advances of information technologies and communication, competition in global environment, decreases in governmental regulations and increases in environmental consciousness have led companies to focus on supply chain management (Tracey & Tan, 2001). …”