Empirical Analysis of Internet Banking Adoption in Poland

Polasik, Michał; Wisniewski, Tomasz Piotr

doi:10.2139/ssrn.1116760

Cited by 44 publications

(68 citation statements)

References 53 publications

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“…In which, time saving may be the driving force of customer loyalty in the e-banking scenario. (Gerrard, Barton Cunningham, & Devlin, 2006;Liao & Cheung, 2002;Polasik & Piotr Wisniewski, 2009;Poon, 2007;Siu & Mou, 2005). In line with above facts, speed of delivery has substantial effects on customer loyalty.…”

Section: Speed Of Deliverymentioning

confidence: 75%

“…Privacy and security denote the proper authorization and confidentiality of customer's information and transactions in a bank (Katsikas, Lopez, & Pernul, 2005;Kolsaker & Payne, 2002;Liao & Cheung, 2002). Therefore customer preference and confidence on e-banking would also largely depend on how the banks would deal with any erroneous transactional and security concerns that may occur during online banking (Polasik & Piotr Wisniewski, 2009;Sohail & Shanmugham, 2003). To this end, it strains that, privacy and security in e-banking services motivate the customers to engage in e-banking services (Floh & Treiblmaier, 2006;Lallmahamood, 2007).…”

Section: Speed Of Deliverymentioning

confidence: 99%

“…E-banking is more convenience for people to pay their utility bills, check balances, transfer funds, apply for auto loans and mortgages, and use other complementary services at the tip of a finger anytime from anywhere (Kazi, 2013;Ramsaran, 2003;Yu & Fang, 2009). Therefore from the viewpoint of the consumers, the decision to use e-banking is frequently motivated by convenience and efficiency (Bruno, 2003;Polasik & Piotr Wisniewski, 2009). As a result, the preceding discussion indicates an influence of this e-banking dimensions on customer loyalty and this discussion also suggests that, convenience has an effects on customer loyalty.…”

Section: Conveniencementioning

confidence: 99%

See 2 more Smart Citations

Enhancing Customer Loyalty Through E-Banking Practices

Konalingam¹,

Umanakenan²,

Achchuthan³

et al. 2017

BMS

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Enhancing customer loyalty serves as a basic strategy for gaining competitive advantage in the banking industry and enables bankers to make a loyal customer base. The purpose of this work is to propose and empirically investigate a comprehensive mechanism for enhancing customer loyalty to banks via e-banking practices. A questionnaire derived from previous studies and the relevant literature was completed by 472 bank customers in Jaffna city, Sri Lanka. Multiple regression analysis was performed to test hypotheses. The results indicated

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Section: Speed Of Deliverymentioning

confidence: 75%

Section: Speed Of Deliverymentioning

confidence: 99%

Section: Conveniencementioning

confidence: 99%

See 1 more Smart Citation

Enhancing Customer Loyalty Through E-Banking Practices

Konalingam¹,

Umanakenan²,

Achchuthan³

et al. 2017

BMS

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show abstract

“…However, although the adoption of the internet banking services benefits the customers, many people are still reluctant to use it. The biggest obstacle of internet banking is the security issue (Polasik & Wisniewski, 2009). The adoption of this service will be low if customers feel that internet banking is not save and secured to use (Aliyu, Younus, &Tasmin, 2012).…”

Section: Introductionmentioning

confidence: 99%

Internet Banking Challenges Among Customers in Selangor, Malaysia

Selvanathan

Vighnesvaran²,

Teng³

et al. 2016

ijhrs

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Internet banking has been established a long time ago. All financial institutions particularly in Malaysia have developed secured online banking portals in line with the current trend of the industry. However, customer's acceptance towards internet banking is still a widely debatable issue. This study aims to investigate if factors such as security, price, perceived ease of use and customer resistance to change influences customers adoption of internet banking services. Questionnaire survey approach for data collection was adopted in this study. The responses of 120 respondents who visitedbank branches in Kota Damansara area were collected using convenience sampling method. The results of this study showed that hypotheses pertaining to security, price and perceived ease of use were supported but customer resistance to change was not supported. As compared to other factors, perceived ease of use is the strongest factor ISSN 2162-3058 2016 that influences the adoption of internet banking services, followed by price, customer resistance to change and security. The result also revealed that young adults are more likely to adopt internet banking. There are several limitations in this study that needs to be considered. First, the scope of this study was limited to the banking outlets in a particular area, which were Kota Damansara, Selangor and not Malaysia as a whole. Second, the outcome that was obtained from the questionnaires may not be accurate because some respondents did not answer the questionnaire seriously. Furthermore, this study only involved a small number of respondents due to time constrain and the study only included the adopters of internet banking services and excluded the non-adopters. Last but not least, the factors chosen for this research may not cover all possible factors that influences customer's adoption of internet banking services. The findings presented in this research can be of assistance to customers especially those non-adopters of internet banking by providing them a deeper understanding of internet banking services and it would also help banks to identify the customer's perception and the level of customer's satisfaction towards internet banking services. International Journal of Human Resource Studies

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“…At the end-2012, 11 banks in Albania (from 16 in total) provided internet banking services. Internet banking was the only home banking service during period 2005-2010, and during 2011-2012 (Sakkthivel, 2006;Lassar et al, 2005;Polasik and Wisniewski, 2009).…”

Section: Introductionmentioning

confidence: 99%