2021
DOI: 10.2139/ssrn.3946487
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Empathy in the Digital Administrative State

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Cited by 18 publications
(11 citation statements)
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“…In defence of prevailing principles over modernisation, the technological perspective is less important than a longstanding administrative systemthat perpetuates or hinders digitalization. Hence, when IT meets traditional bureaucracy, the result is not (always) less bureaucracy (Ranchordas, 2020). 9 Therefore, the implications of this study are manifold, concerning theory itself, but mainly the lack of intertwined legal and technological issues in policy-making and administrative practice.…”
Section: Text Analysismentioning
confidence: 95%
“…In defence of prevailing principles over modernisation, the technological perspective is less important than a longstanding administrative systemthat perpetuates or hinders digitalization. Hence, when IT meets traditional bureaucracy, the result is not (always) less bureaucracy (Ranchordas, 2020). 9 Therefore, the implications of this study are manifold, concerning theory itself, but mainly the lack of intertwined legal and technological issues in policy-making and administrative practice.…”
Section: Text Analysismentioning
confidence: 95%
“…How should the legal system change to reflect the involvement of AI in decision making (if at all) [155]? How can values such as fairness and empathy be promoted in the emerging digital administrative state [156]?…”
Section: Law and Regulationmentioning
confidence: 99%
“…From an individual perspective, the human touch of the application of the law-the ideal of being heard and judged by another human who can show emotions and empathy-gets lost. And yet, we need empathy in legal proceedings which the "digital administrative state" threatens (Ranchordàs 2022). This is true as much for following procedures in behind-the-counter processing applications of benefits, as in more complex situations heard in courts.…”
Section: Dealing With the Non-human-paced Application Of Aprmentioning
confidence: 99%