Empathy in Frontline Employees: The Link between Unemployed and Manpower Employment Organization under Economic Recession

Abstract

This research examines whether empathy constitutes a vital key between the manpower employment organization and unemployed, taking into account Greece's high unemployment rate. Due to the agency's front and backline employees' role to serve the public, they are recipients of the difficult unemployed situation. For this reason, the relevant literature and the employees' working context are presented. Given that empathy has become one of the significant issues of the organizational studies, this article provides useful implications for managerial practice and future researches. In particular, it can be valuable to policymakers regarding decision making in public organizations who serve vulnerable groups due to the financial recession to improve the provided services for increasing performance, public satisfaction, and reduced costs.