Empathy and burnout of emergency professionals of a health region

Yuguero, Oriol; Forné, Carles; Esquerda, Montse; Pifarré, Josep; Abadías, María José; Viñas, José María Prats

doi:10.1097/md.0000000000008030

Cited by 62 publications

(68 citation statements)

References 21 publications

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“…On the other hand, the investigation of Ravalier et al [30] observed that emotional exhaustion and depersonalisation increased in the second survey, but that personal accomplishment also increased, although the data analysed were from 2012. Our data from 2018 give similar scores to those obtained in a study undertaken of emergency doctors and nurses in a province of Catalonia in 2017 [32], although the score in the professional accomplishment dimension was higher than that of our study.…”

Section: Discussionsupporting

confidence: 81%

Evolution of Job Satisfaction and Burnout Levels of Emergency Department Professionals during a Period of Economic Recession

Fontova-Almató

Soler

Salleras-Duran

et al. 2020

IJERPH

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Satisfaction at work has been found to be a predictive factor of permanency. On the other hand, burnout has been associated with financial loss. The purpose of this study was to analyse the levels of satisfaction and burnout of professionals in a hospital emergency department and make a comparison with results from the same service during the economic recession in 2012. An analytical, cross-sectional and descriptive study was undertaken during two time periods into the levels of satisfaction and burnout of the professionals of an emergency department. Consequently, 146 replies were received. The percentage of professionals who considered their salary to be unsatisfactory in 2012 diminished in comparison with 2018 (p = 0.034), while job stability was considered more satisfactory in 2018 (p = 0.039) and the timetable in 2018 as more unsatisfactory (p = 0.009). With regards to burnout, it was observed that in 2018 the score for depersonalisation had fallen (p = 0.029) in comparison with 2012. An improvement in the level of satisfaction is observed in 2018, and more positive scores have also been found in the depersonalisation subscale in 2018. An inverse association was observed between depersonalisation in 2018 and overall satisfaction.

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Section: Discussionsupporting

confidence: 81%

Evolution of Job Satisfaction and Burnout Levels of Emergency Department Professionals during a Period of Economic Recession

Fontova-Almató

Soler

Salleras-Duran

et al. 2020

IJERPH

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“…Thus, it has suggested a reduction in professional burnout, which can help maintain the levels of empathy of high-level emergency professionals, which in turn will ensure a better quality of care. 10 Another study, which evaluated the relationship between empathy of nursing professionals and well-being, observed that emergency nurses appear to have low levels of empathy, in addition to perceiving in this professional class elevated levels of psychological suffering and low well-being. Empathy and well-being seem to be related, as higher empathy scores were found in nurses with higher well-being.…”

Section: Introductionmentioning

confidence: 99%

Nurses’ Empathy in an Emergency Hospital Service

Albuquerque

Souza

Maynart

et al. 2019

Texto contexto - enferm.

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Objective: to analyze the empathy of nursing professionals who work in an urgency and emergency hospital service. Method: a cross-sectional study with 230 nursing professionals working in a public hospital in Maceió (Alagoas/Brazil). Data collected by sociodemographic questionnaire and Empathy Inventory between 2014 and 2015. Descriptive statistics of the data, analysis of variance and Cronbach's alpha of significance 0.05. Results: out of the 230 professionals, 59 were nurses and 171 mid-level nursing professionals, with a mean age of 42.3 years old, 205 were women, 120 were married, 175 had children and 108 had a college education. Participants had higher levels of affective sensitivity (82.9%) and perspective (73.0%), followed by altruism (64.7%) and interpersonal flexibility (59.7%). In general, there was a statistically significant difference between the nursing professionals in relation to empathy, and the nurse was more empathic (p value=0.039) than the other professionals. Conclusion: among the four factors that make up the empathy ability, the greater ability to take perspective, to raise awareness of other people's situations, to accept ideas that are foreign to theirs, and to sacrifice themselves for the benefit of others, have stood out among the nursing professionals in the emergency service. In nursing, empathy is generally associated with the professional category.

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“… 17 Indeed skills that improve healthcare professionals’ empathic capacity have been shown to be associated with lower levels of burnout. 18 19 20 The theory is that when healthcare professionals understand and communicate patients’ situations better, they feel more fulfilled, and they help to humanise care delivery, both of which are fundamental elements in the prevention of burnout. 21 Since the degree of burnout or professional stress can affect the quality of communication with the patient, this study is particularly relevant given that healthcare professionals are being subjected to increasing clinical workloads and greater time constraints.…”

Section: Introductionmentioning

confidence: 99%

Cross-sectional study of the association between healthcare professionals’ empathy and burnout and the number of annual primary care visits per patient under their care in Spain

et al. 2018

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ObjectiveThe aim of this study was to evaluate the association between physician and nurse self-reported empathy and burnout and the number of annual primary care visits per patient under their care.MethodsDesign: A cross-sectional survey study was conducted from January 2013 to July 2014. Site: The 22 primary care centres of the Lleida Health Region in Spain. Main outcome measures: The Jefferson Scale of Physician Empathy and the Maslach Burnout Inventory were used to measure empathy and burnout, respectively. The number of visits and the number of diagnoses coded per visit were obtained through the Region’s electronic health record.ResultsTwo hundred and sixty-seven healthcare professionals (physicians and nurses, 52.6% participation of the total in the region) with 301 657 patients under their care. Healthcare professionals’ degree of burnout and empathy was associated with the number of annual visits per patient under their care. Burned out nurses and physicians received fewer visits (4.5vs3.7 in nurses and 18.1vs18.9 in physicians), whereas more empathic physicians received more visits per patient (19.4vs17.2, p<0.05) and documented more diagnoses per visit (10.2vs9.7, p=0.001). Less burned out and less empathic nurses documented more diagnoses per visit (10.2vs10.0 and 8.2vs9.9, p<0.05).ConclusionsThe number of annual primary care visits per patient that healthcare professionals receive is closely associated with healthcare professionals’ empathy and burnout. These results should serve to promote empathic skills and establish organisational changes that promote efficiency in the practice and, in turn, reduce the degree of burnout of healthcare professionals.

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Empathy and burnout of emergency professionals of a health region

Abstract: Supplemental Digital Content is available in the text

Cited by 62 publications

References 21 publications

Evolution of Job Satisfaction and Burnout Levels of Emergency Department Professionals during a Period of Economic Recession

Evolution of Job Satisfaction and Burnout Levels of Emergency Department Professionals during a Period of Economic Recession

Nurses’ Empathy in an Emergency Hospital Service

Cross-sectional study of the association between healthcare professionals’ empathy and burnout and the number of annual primary care visits per patient under their care in Spain

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