Emotions Trump Facts:  The Role of Emotions in on Social Media: A Literature Review

Hyvärinen, Hissu; Beck, Roman

doi:10.24251/hicss.2018.226

Cited by 19 publications

(14 citation statements)

References 92 publications

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“…Hyvä rinen and Beck (2018) have suggested this limitation. Based on a comprehensive literature review of the role of emotions in social media, they identified scarce research on the study of emotional factors to predict user engagement behaviors out of 82 reviewed papers [15]. Second, prior studies mainly used statistical data directly from the web pages or survey data from respondents to study extrinsic motivations without understanding the sentiment and opinions embedded in users' messages.…”

Section: User Knowledge Contributionmentioning

confidence: 99%

“…Emotion can either refer to user's emotions toward individual activities or opinions toward products. Hyvä rinen and Beck (2018) suggest opinions should be differentiated from other emotions [15]. Both types of emotion response may exert influence on customer knowledge contribution behaviors.…”

Section: Emotional Supportmentioning

confidence: 99%

“…They identified the influence factors from the perspective of psychological motivations and IT artifact designs [11][12][13][14]. However, to a large extent, the emotional factors are neglected [15]. We consider the two emotional dimensions in social interactions (i.e., emotional resonance towards the products and emotional approval towards users) may both influence users' knowledge contribution.…”

Section: Introductionmentioning

confidence: 99%

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Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis

Wang

Feng

et al. 2021

Information & Management

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Customer knowledge contribution is a vital source of business value. Existing studies paid limited attention to emotional influence on knowledge contribution. Drawing upon social support theory, this study attempts to elaborate the influence of emotional support and informational support on knowledge contribution of customers in a firm-hosted online community. Through quantitative content analysis including product feature extraction and sentiment analysis, we analyzed content data from 2318 users. A set of research hypotheses were tested via regression analysis of panel data. We found that informational support (information diagnosticity and source credibility) and emotional support (emotional consistency and emotional difference) significantly affect customer knowledge contribution. This study contributes to knowledge contribution literature by showing the emotional and informational influence, and provides insights for community managers.

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Section: User Knowledge Contributionmentioning

confidence: 99%

Section: Emotional Supportmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Understanding the emotional and informational influence on customer knowledge contribution through quantitative content analysis

Wang

Feng

et al. 2021

Information & Management

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“…Happiness in an individual is not caused by a single element rather by multiple interplays of emotions that cause pleasures giving life satisfaction and social connectedness (Kringelbach & Berridge, 2010). Hyvärinen and Beck (2018) opined that emotions are entwined in people’s lives, an integral element for successful interaction (Wakefield & Wakefield, 2016). The four basic emotions that constitute the basic building block for perfect emotional well-being constitute happiness, sadness, fear/surprise and anger/disgust (Beck, 2014).…”

Section: Literature Reviewmentioning

confidence: 99%

Social Media and Emotional Well-being: Pursuit of Happiness or Pleasure

Graciyal

Viswam

2021

Asia Pacific Media Educator

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Virtual engagement of lives has been made possible with the advent of social media. Almost 80% of the day are spent virtually on Facebook, Instagram, Twitter, YouTube, Snapchat, etc. Usage of social media to connect to and communicate with the ones we care about is always healthy, termed as social networking. Social dysfunction occurs when the constant communication leads to the point where our real or offline life gets replaced by virtual or online life. There is a slight boundary between social networking and social dysfunction. When social networking is advantageous, social dysfunction affects emotional well-being. When emotional well-being is affected, many users experience a compulsion to dissociate from the real world as they find virtual world, full of fantasy and enjoyment. When the Internet was created, perhaps no one was aware of its potential. More than the convenience for sharing of information it has brought the world so close to crumbling the geographical boundaries. The more people-to-people communication is, the more is the strengthening of relationships, bonds grow stronger with ‘more’ social media platforms. Being on ‘more’ social media platforms has become a benchmark for living amidst the younger generation. Either as an activity of happiness or as an activity of pleasure, users tend to use social media at varying levels. This paper aims to conceptualize the the intricacies of social media in young lives and to discern whether their association is happiness or pleasure activity. The research method of this paper has a mixed-methods research design combining data from structured survey with information outputs from in-depth interviews.

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“…Ten years after the article by Berry Richards which highlighted the emotional deficit in political communication (Richards, 2010), affects seem to be the holy grail for scholars who are dealing with media, election campaigns, and public discourse studies. Scholarly interest in emotions and political talks has increased over the past decade, with particular attention to the strategic and institutional ways in which emotions in politics are used and disseminated (Crigler and Just, 2012;Hissu and Beck, 2018;Jutel, 2017;Moss et al, 2020;Wahl-Jorgensen, 2019). There is a wide academic consensus on the emotive component of politics, and few would question that feelings and sentiments have effects on political communication and participation.…”

Section: Objectives Of the Thematic Issuementioning

confidence: 99%