Emotionally Intelligent Employees’ Work Outcomes: The Mediating Role of Organizational Commitment

Abstract

The present study examines the effect of emotional intelligence on turnover intention and organizational indifference, noting the mediating role of organizational commitment. The current model of the study is considered one of the first attempts in examining these variables in the tourism industry. The structural equation modeling has been used to analyze the sample consisting of hotel department managers who have direct contact with the customers. According to the research results, emotional intelligence and organizational commitment decrease turnover intention and organizational indifference of the hotel department managers. In addition, emotional intelligence has been positively associated with the employees' organizational commitment. Finally, it has been found that organizational commitment mediates the effect of emotional intelligence on turnover intention and organizational indifference. Managers at the hotels should have the high emotional intelligence to establish empathy and perseverance to avoid being indifferent. In order to do this, hotel managers’ commitment should be increased to perceive their job as their own.How to Cite:Uzunbacak, H. H., Erhan, T., & Ak akanat, T. (2022). Emotionally Intelligent Employees’ Work Outcomes: The Mediating Role of Organizational Commitment. Etikonomi, 21(1), 11-40. https://doi.org/10.15408/etk.v21i1.20541

Emotional Intelligence Profiles and Intergenerational Collaboration in Business

“…Our research makes several key contributions. First, it complements and extends the existing research on using EI to improve communication effectiveness (e.g., Zhang & Hao, 2022;Uzunbacak et al, 2022;Çetin & Karakaş, 2021) by offering a practical approach to the use of EI.…”

“…In addition, EI creates a social effect. Employees with a high level of EI are satisfied with their job (Pekkan & Bicer, 2022) and have organizational commitment leading to reduced turnover intention (Uzunbacak et al, 2022). EI helps workers cope with stress and keeps them healthy at work.…”

“…Young people's enthusiasm, energy, and skills enhance seniors' engagement and well-being (Bakker et al, 2014). The involvement of seniors in the collaboration prevents emotional burnout, which is associated with depression, anxiety, sadness, lack of concentration, avoidance of activities, reduced working capacity, and reluctance to work and socialize with coworkers (Uzunbacak et al, 2022). The engaged employees experience positive emotions such as happiness, enthusiasm, and joy.…”

Servant leadership and leadership effectiveness in healthcare institutions

“…Healthcare management makes decisions by employing cognitive style, which is one of the criti-cal indicators (Cools, 2007). Mughal et al (2016) and Uzunbacak et al (2022) used an intellectual manner as an administrator in predicting servant leadership and leadership effectiveness. Successful governance is depicted as "the leader's ability to effectively influence followers and other organizational stakeholders to reach the goals of the organization" (Yukl, 2013).…”

Examining The Mediating Role of Workplace Incivility Between Emotional Intelligence and Organizational Commitment

“…As a result, Emotional Intelligence will act as a moderator to reduce the impact that feelings of work instability have on emotional commitment. those with poor emotional intelligence will exhibit less affective commitment in reaction to work uncertainty as compared to those with high emotional intelligence (Jufrizen et al, 2022;Rahman et al, 2022;Uzunbacak et al, 2022).…”