Emotional labour, stress and employee performance: a study of higher education system

Rajak, Binod Kumar; Kunja, Sambashiva Rao; Singh, Punam

doi:10.1504/ijepee.2021.114952

Cited by 10 publications

(8 citation statements)

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“…The purposive sampling technique is also known as heterogeneous sampling, which captures a wide range of perspectives of concern of researchers intended (Rai and Thapa, 2015). Purposive sampling selects the individuals who have similar knowledge or experience (Creswell and Clark, 2017) and participates voluntarily, which provide an actual response (Palinkas et al, 2015;Rajak et al, 2021). Since our investigation was on entrepreneurial education, the right sample would be students who are availing/availed the vocational education.…”

Section: Methodsmentioning

confidence: 99%

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Assessing the role of creativity and motivation to measure entrepreneurial education and entrepreneurial intention

Paliwal

Rajak

Kumar

et al. 2022

IJEM

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PurposeThe study aims to investigate the association between Entrepreneurial Education (EE) and Entrepreneurial Intention (EI) and the multiple mediation model of Creativity and Entrepreneurial Motivation (EM).Design/methodology/approachThe study employed a sample of 300 students who have studied entrepreneurial development courses (short-term and vocational courses) from higher educational institutes located in four States of Northern India. The data were analyzed by employing the structural equation modeling (SEM) technique.FindingsThe investigation revealed that EE has a significant association with EM and EI but not with creativity. It is also seen that EM facilitates the affiliation between EE and EI, but creativity does not.Practical implicationsThe investigation results help the Institution, Policymakers, Government, to include entrepreneurial activities in their programs.Originality/valueEE primary objective is to develop skills and knowledge that can propel them into a journey of EI and entrepreneurship. Although EE and EI have studied at large, there is hardly any study that talks about motivation, creativity and practicality in their program.

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Section: Methodsmentioning

confidence: 99%

“…Purposive sampling selects the individuals who have similar knowledge or experience (Creswell and Clark, 2017) and participates voluntarily, which provide an actual response (Palinkas et al. , 2015; Rajak et al. , 2021).…”

Section: Methodsmentioning

confidence: 99%

Assessing the role of creativity and motivation to measure entrepreneurial education and entrepreneurial intention

Paliwal

Rajak

Kumar

et al. 2022

IJEM

Self Cite

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“…Our results also show that positive emotions promote students’ intentional willingness and negative emotions give rise to the negative result of lower continuance intention. Rajak et al ( 2021 ) confirm that stress has a positive influence on employees’ performance in higher education. By contrast, our results show that stress dampens students’ continuance intention in the online learning context, reflecting that stress may generate different effects in different environments.…”

Section: Discussionmentioning

confidence: 99%

“…Kranzbühler et al ( 2020 ) systematically review the literature and derive that the appraisal of experience could affect discrete emotions, which will affect the user’s behavior, with discrete emotions playing mediation roles. Specifically, stress mediates the relationship between deep acting and employee performance (Rajak et al, 2021 ). Many scholars also point out that the mediating effects of emotions are realized through students’ perceptions and then affect students’ behaviors.…”

Section: Introductionmentioning

confidence: 99%

Continuance Intention to use MOOCs: The Effects of Psychological Stimuli and Emotions

Shanshan

Wenfei

2022

Asia-Pacific Edu Res

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This study investigates the impact of psychological stimuli on students’ continuance intention to use massive open online courses (MOOCs), through the mediation effects of emotions under a stimulus-organism-response framework. Perceived competition, perceived risk, and curiosity are the psychological stimuli. Four emotions (happiness, interest, sadness, and anxiety), enjoyment, and stress are considered as the organism. Continuance intention to use MOOCs for learning is the response. To test the hypotheses empirically, 574 valid responses were collected from individuals who claimed that they had learning experience on the Chinese University MOOC. This is a well-known, official online learning platform supported by the Chinese Education Ministry and has the largest number of active MOOC users in China. The study employs partial least squares structural equation modeling to validate the research model. The results show that perceived competition has both positive and negative effects, perceived risk has no significant effect, curiosity only has a beneficial effect, and the four emotions play important mediation roles. This research unveils the internal effect mechanisms of psychological factors and emotions on continuance intention in the context of online learning.

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“…On the contrary, employees involved in surface acting; most likely those with less or lacking political skills, feel tension if they have to display emotions that were different from their authentic emotions. In other words, they are more like to experience emotional dissonance as a result of surface acting (Rajak, Kunja, & Singh, 2021). Chao, Jou, Liao, and Kuo (2015) as well as Goodwin, Groth, and Frenkel (2011) found that surface acting was positively related to fatigue and turnover intention.…”

Section: The Mediating Effect Of Emotional Labor Between Political Sk...mentioning

confidence: 95%

The Influence of Political Skill on Emotional Labor and Turnover Intention. (c2022)

Sous¹

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An organization encompasses social interactions and emotional norms that coordinate the behaviors and outcomes of its people. Nonetheless, how can an organization ensure that employees from diverse backgrounds, interests, and ideologies comply with these norms? Raising these questions means addressing the fine line between the exercise of political skill and emotional labor. This research studied the impact of political skill on emotional labor and turnover intention and the moderating effect of perceived supervisor support. Data was gathered via a survey link shared on social media platforms and analyzed using SPSS software and Excel MegaStat. Results showed that political skill was negatively related to turnover intention, emotional labor mediated the relationship between the latter, while perceived supervisor support did not moderate the relationship between emotional labor and turnover intention. Furthermore, conclusion, limitations, and recommendation for future studies were also discussed.

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Emotional labour, stress and employee performance: a study of higher education system

Cited by 10 publications

References 0 publications

Assessing the role of creativity and motivation to measure entrepreneurial education and entrepreneurial intention

Assessing the role of creativity and motivation to measure entrepreneurial education and entrepreneurial intention

Continuance Intention to use MOOCs: The Effects of Psychological Stimuli and Emotions

The Influence of Political Skill on Emotional Labor and Turnover Intention. (c2022)

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