Emotional labour and the clinical settings of nursing care: The perspectives of nurses in East London

Gray, Ben; Smith, Pam

doi:10.1016/j.nepr.2008.08.009

Cited by 83 publications

(75 citation statements)

References 22 publications

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“…Employees come to learn the rules associated with their workplace by watching colleagues; in healthcare, this is reinforced by policy and institutional documents. It is argued that emotional work within healthcare is devalued because it is regarded as a natural activity [22], instinctive [23]. However, our research has highlighted that it involves a complex interplay between person-environment and cognitive-behavioural appraisals (see also [24]); this reiterates the point that CC is not necessarily a spontaneous or innate response but calls for reasoning and reflection.…”

Section: Discussionsupporting

confidence: 54%

Appraising the situation: a framework for understanding compassionate care

Tierney

Seers

Reeve

et al. 2017

J of Compassionate Health Care

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Background: Compassion in healthcare represents an ideal way of interacting with patients. It entails an active response to suffering, distress or discomfort that can be associated with people seeking health related support or treatment. However, reports from within healthcare highlight that compassionate care (CC) is not always achieved. It may be especially problematic when trying to work with a patient who seems unwilling or unable to engage with advice provided by a healthcare professional (HCP). Methods: We conducted a grounded theory study to understand the meaning of CC for HCPs working with patients with type 2 diabetes. Data were collected between May-October 2015 using focus groups and individual interviews; 36 HCPs took part in total. For the current paper, we used constant comparison to analyse data from transcripts where participants talked about working with a 'non-adherent' patient. Results: Analysis highlighted how appraisal of their encounter with a non-adherent patient could affect whether CC was seen as possible by participants. Therefore, we used a transactional model of emotions as a framework for understanding HCPs' narratives. This involved a consideration of their primary appraisal of such encounters, which participants said often resulted in a sense of threat, failure and rejection. Their secondary appraisals, which centred on coping resources, included problem-focused approaches (e.g. supporting the patient to plan how to move forwards in managing their health) and emotion-focused approaches (e.g. recognising change was hard, appreciating it may not be the right time for the patient to change). These appraisals could be modified by: a) gaining experience as a HCP; b) altering what was seen as professional success; c) their connection with the patient; d) how much autonomy they had in their job. Conclusions: Our findings provide new insights and emphasise that CC in response to non-adherent patients is not determined solely by a HCP's innate nature, but can be affected by an individual's appraisal of this interaction and the resources he/she has available to cope. This has implications for the environment within which staff work.

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Section: Discussionsupporting

confidence: 54%

Appraising the situation: a framework for understanding compassionate care

Tierney

Seers

Reeve

et al. 2017

J of Compassionate Health Care

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“…This determines distinct patterns of emotional expression related to gender and probably to the profession. For this reason, it is mentioned (24) that the greater emotional attention span that the female gender has would be cemented in cultural traditions inclined towards the woman, mother, nurse, who must have more "tacit emotional attention" for the "emotional work" that relates directly to the nurse with her patients.…”

Section: Discussionmentioning

confidence: 99%

Miedo a la muerte y su relación con la inteligencia emocional de estudiantes de enfermería de Concepción

Espinoza

Sanhueza

2012

Acta paul. enferm.

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Objective: To understand fear of death and its relationship with emotional intelligence and other variables in nursing students in the last years of study. Methods: A descriptive and correlational study. Students (n = 188) responded to a questionnaire about: socio-cultural characteristics; Fear of Death and Emotional Intelligence Scales. Results: We obtained a measure of medium to high for fear of death (x = 3.35) and also the emotional perception component was positively correlated with the fear of death, while understanding and emotional regulation were negatively correlated with fear of death. The higher scores for fear of death were associated with the female gender, with lower levels of courses, and the perception of lower academic preparation on the subject. Conclusions: High levels of emotional intelligence, associated with less fear of death, provides evidence for the necessity of developing emotional skills in students facing transcendent situations and the unknown, such as death and the dying process. Keywords: Attitude to death; Fear; Emotional intelligence; Students, nursing resumen Objetivo: Conocer el miedo a la muerte y su relación con la inteligencia emocional y otras variables en estudiantes de enfermería de los últimos años de estudio. Métodos: Estudio descriptivo y correlacional. Los estudiantes (n=188) respondieron a un cuestionario sobre: características socioculturales; Escalas de Miedo a la Muerte y de Inteligencia Emocional. Resultados: Se obtuvo un promedio medio-alto en miedo a la muerte (3,35). La percepción emocional se correlacionó positivamente con miedo a la muerte, mientras que la comprensión y la regulación emocional se correlacionaron negativamente con el miedo a la muerte. Las puntuaciones más altas de miedo a la muerte se asociaron con el sexo femenino, con los niveles inferiores de los cursos y con la percepción de menor preparación académica en el tema. Conclusiones: Los niveles altos de inteligencia emocional, se asociaron con menos miedo a la muerte, lo que evidencia la necesidad de desarrollar en los estudiantes habilidades emocionales frente a situaciones trascendentales y desconocidas, como son la muerte y el proceso de morir. Descriptores: Actitud frente a la muerte; Miedo; Inteligencia emocional; Estudiantes de enfermería resumo Objetivo: Conhecer o medo da morte e sua relação com a inteligência emocional e outras variáveis em estudantes de enfermagem dos últimos anos de estudo. Métodos: Estudo descritivo e correlacional. Os estudantes (n=188) responderam a um questionário sobre: características socioculturais; Escalas de Medo da Morte e de Inteligência Emocional. Resultados: Obteve-se uma medida de médio para alto em medo da morte (x=3,35) e também o componente percepção emocional se correlacionou positivamente com o medo da morte, enquanto a compreensão e regulação emocional se correlacionaram negativamente com o medo da morte. As pontuações mais altas de medo da morte associaram-se com o gênero feminino, com os niveis inferiores dos cursos e com a percepção...

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“…간호사의 감정노동은 환자에게 도움이 되는 상징적인 감정표현 으로 이는 돌봄을 바탕 (Gray, 2009;Mann & Cowburn, 2005) , 으로 하는 간호전문직의 필수적인 부분으로 인지되어야 한다는 긍정적 견해가 제시되었다 반면 감정노동은 (McQueen, 2004) . , 높은 이직률 정신적 소진 스트레스를 유발하고 서비스 제공자 , , 의 신체적 건강문제로도 연결되어 결국 조직 성과에도 부정적 영향을 미친다는 견해 (Cordes & Dougherty, 1993;Hochschild, 가 제기되기도 하였다 2003;Yang & Chang, 2008) .…”

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Emotional Labor Experienced by Ambulatory Care Nurses

Song

Park

2011

J Korean Acad Nurs Adm

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Purpose: The purpose of this study was to explore emotional labor experienced by nurses in ambulatory care setting. Method: The phenomenological method developed by Giorgi was used for this study. The participants were 9 nurses who had experienced emotional labor. Data were collected between May and August 2010 by face-to-face interviews. The interview was recorded and then transcribed. Results: The constituents associated with the meaning of the nurses' experiences of emotional labor in ambulatory care setting were as followings: bearing down of suffering emotions coming up from the bottom, feeling loneliness when having to undertake care alone by oneself, having conflict between nursing professional and services, managing mind by means of both internal and external resources, getting ridding oneself of conflict with forced emotions over time. Conclusions: The results of this study should contribute to a deeper understanding of the meaning of emotional labor experienced by nurses in ambulatory care. The results also highlight the need to develop programs for nurses in ambulatory care setting to help them express their real action.

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Emotional labour and the clinical settings of nursing care: The perspectives of nurses in East London

Cited by 83 publications

References 22 publications

Appraising the situation: a framework for understanding compassionate care

Appraising the situation: a framework for understanding compassionate care

Miedo a la muerte y su relación con la inteligencia emocional de estudiantes de enfermería de Concepción

Emotional Labor Experienced by Ambulatory Care Nurses

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