Emotional Labor Levels of Nurse Academicians

Öztürk, Havva; Bahçecik, Nefise; Ozcelik, Semanur Kumral; Kemer, Ayşegül Sarıoğlu

doi:10.1016/j.sbspro.2015.04.912

Cited by 12 publications

(11 citation statements)

References 17 publications

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“…However, this inauthentic emotional labor may create emotional dissonance, thereby further increasing compassion fatigue [ 62 , 65 ]. On the contrary, when nurses display naturally and genuinely felt emotions, an intentional effort to feel certain emotions is not required before expression, which promotes emotional compatibility [ 66 , 67 ] and could consequently foster compassion satisfaction.…”

Section: Discussionmentioning

confidence: 99%

Work Environment Characteristics and Emotional Intelligence as Correlates of Nurses’ Compassion Satisfaction and Compassion Fatigue: A Cross-Sectional Survey Study

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2021

Nursing Reports

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This cross-sectional survey study examined the relationship between Canadian nurses’ work environment characteristics, emotional intelligence, compassion fatigue and compassion satisfaction (n = 1271). Psychological demands, decision latitude, supervisor and coworker support, and emotional intelligence (EI) were significantly correlated with nurses’ compassion satisfaction and compassion fatigue, except for two EI subscales. Furthermore, these relationships were stronger for compassion satisfaction than compassion fatigue, suggesting that they are influenced by different factors. Our results highlight the importance of creating reasonable psychological demands, empowering nurses to make decisions in their jobs, supportive relationships at work, and fostering the development of nurses’ EI.

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Section: Discussionmentioning

confidence: 99%

Work Environment Characteristics and Emotional Intelligence as Correlates of Nurses’ Compassion Satisfaction and Compassion Fatigue: A Cross-Sectional Survey Study

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Nursing Reports

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“…Naturally felt emotions refer to expressing honest emotions in a natural way, and display consistency between nurses' emotional expression and emotional experiences (Choi & Kim, 2018). Therefore, utilizing naturally felt emotions might promote emotional compatibility, offsetting burnout among nurses (Choi & Kim, 2018;Ozturka et al, 2015). Although nurses' emotional regulation skills would be beneficial for the achievement of organization goals, administrators and nurse managers need to be aware that the natural expressions of nurses' feelings in their interaction with patients could effectively reduce burnout.…”

Section: Discussionmentioning

confidence: 99%

“…According to a previous study (Ozturka, Bahcecik, Ozcelik, & Kemer, ), nurses were more likely to express genuine emotions rather than employ surface acting or deep acting in their work. Nevertheless, little is known about the associations between these three emotional labor strategies (surface acting, deep acting, and naturally felt emotions), stress, and burnout among nurses.…”

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confidence: 96%

Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis

Kim

2019

J of Nursing Scholarship

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Nurses must provide quality nursing care through daily interactions with patients. However, the literature has shown that most nurses utilize emotional labor and control their emotional expressions to match patients' experiences (Delgado, Upton, Ranse, Furness, & Foster, 2017; Wu et al., 2018). Emotional labor refers to the regulation of feelings and expressions to meet organizational requirements (Grandey, 2003). With the increasing demand for high-quality healthcare service, hospitals have emphasized provision of healthcare that centers on patients' needs. In South Korea, many hospitals manage nurses' behaviors and expressions to meet the organizational regulations to provide quality healthcare services (Lee & Ji, 2018); thus, nurses' emotional labor is recognized as an integral part of patient care (Schmidt & Diestel, 2014). Emotional labor might lead to stress and burnout in nurses, which could negatively affect their job satisfaction and well-being (Schmidt & Diestel, 2014; Wu et al., 2018). When there is a mismatch between nurses' actual feelings and displayed emotions, nurses could experience stress in their interactions with patients

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“…Passion, enthusiasm, annoyance and frustration (Hagenauer & Volet, 2015). Sincere, natural, and real feelings (Ozturk et al, 2015).…”

Section: Design and Methodologymentioning

confidence: 99%

Emotional labor in academe. Challenges faced

Dhanpat¹

2016

Problems and Perspectives in Management

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Interest in the study of emotions have always been present. Academic jobs are susceptible to multiple demands from various stakeholders. This paper presents the occasion to question whether academics are emotional laborers? The concept of emotional labor have been heavily investigated and researched in the customer service domain. Notably, emotional labor in higher education institutions is a relatively understudied research area. A theoretical framework of emotional labor is presented. It is essential to understand the demands that emotional labor places on academics and its impact on higher education institutions. Subsequently, the paper explores emotional labor among academic staff in higher education institutions, namely, the university system. The consequences and challenges of emotional labor are further evaluated. The paper is a meta-analysis and qualitative in nature. The study uses secondary data and reviews various literature on emotional labor, teaching and higher education institutions, and presents a conceptual paper. It considers the evaluation of academics in higher education institutions as emotional laborers. Literature was further probed to investigate academics as emotional laborers. Subsequently, the consequences and challenges were discussed. The paper further suggests that higher education intuitions need to be cognisant of the demands that emotional labor places on academic staff and the impact on their well-being. It is essential that the quality of work life of academics within higher education are addressed, as such studies are long overdue and under researched. Keywords: emotional labor, emotions, academics, university, teaching, higher education institution. JEL Classification: I23

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Emotional Labor Levels of Nurse Academicians

Cited by 12 publications

References 17 publications

Work Environment Characteristics and Emotional Intelligence as Correlates of Nurses’ Compassion Satisfaction and Compassion Fatigue: A Cross-Sectional Survey Study

Work Environment Characteristics and Emotional Intelligence as Correlates of Nurses’ Compassion Satisfaction and Compassion Fatigue: A Cross-Sectional Survey Study

Emotional Labor Strategies, Stress, and Burnout Among Hospital Nurses: A Path Analysis

Emotional labor in academe. Challenges faced

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