Emotional Intelligence Instruction in a Pharmacy Communications Course

Abstract

Objectives. To determine the benefits of incorporating emotional intelligence instruction into a required pharmacy communications course. Design. Specific learning objectives were developed based upon the emotional intelligence framework and how it can be applied to pharmacy practice. Qualitative data on student perceptions were collected and analyzed using theme analysis. Assessment. Students found instruction on emotional intelligence to be a positive experience. Students reported learning the taxonomy of emotional intelligence -a concept that previously was difficult for them to articulate or describe, and could use this knowledge in future pharmacy management situations. Students also recognized that their new knowledge of emotional intelligence would lead to better patient outcomes. Conclusion. Students had positive perceptions of the importance of emotional intelligence. They valued its inclusion in the pharmacy curriculum and saw practical applications of emotional intelligence to the practice of pharmacy.

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