Emotional intelligence, emotions, and feelings of support staff working with clients with intellectual disabilities and challenging behavior: An exploratory study

Zijlmans, L.J.M.; Embregts, P.J.C.M.; Bosman, A.M.T.

doi:10.1016/j.ridd.2013.08.027

Cited by 13 publications

(9 citation statements)

References 35 publications

Supporting

Mentioning

Contrasting

Order By: Relevance

“…In a previous study of Zijlmans et al . (), only weak relationships were found between EI and emotions, suggesting that a training focused on EI does not heavily affect experienced emotions of staff. Although research has focused on organisational factors related to emotions and burnout, future research should clarify the relationship between organisational factors and training effectiveness.…”

Section: Discussionmentioning

confidence: 88%

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

Zijlmans

Embregts

Gerits³

et al. 2014

J intellect Disabil Res

View full text Add to dashboard Cite

show abstract

Section: Discussionmentioning

confidence: 88%

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

Zijlmans

Embregts

Gerits³

et al. 2014

J intellect Disabil Res

View full text Add to dashboard Cite

show abstract

“…The Cronbach's alpha coefficients for the five subscales ranged from 0.69 to 0.86 (Zijlmans et al . ).…”

Section: Methodsmentioning

confidence: 97%

Burnout symptoms in forensic mental health nurses: Results from a longitudinal study

Looff

Didden

Embregts

et al. 2018

Int J Mental Health Nurs

View full text Add to dashboard Cite

Burnout in nursing staff is a major cause for turnover and absenteeism. Identifying risk and protective factors may be helpful in decreasing burnout symptoms. Moreover, research indicates that ambulatory assessments of the autonomic nervous system might be helpful in detecting long-term stress and burnout symptoms. One hundred and ten forensic nursing staff members completed questionnaires measuring experiences with aggressive behaviour, emotional intelligence, personality, and job stress during four waves of data collection across a 2-year period. Multilevel analyses were used to test the predicted associations and moderation effects with (the development of) burnout symptoms. Burnout was predicted by a combination of emotional intelligence, job stress, aggression, personality factors, and skin conductance, but no moderation effects over time were found. Over a period of 2 years, the model approximately predicts a change in one burnout category on the Maslach Burnout Inventory. The amount of burnout symptoms in nurses might be used as an indicator to predict turnover and absenteeism considering the increase in symptoms over time. Nursing staff who experience severe aggression and who have relatively low levels of emotional intelligence and altruism and high levels of neuroticism and job stress should be monitored and supported to decrease the risk of burnout. Staff members can be trained to increase their emotional intelligence and relieve stress to decrease their burnout symptoms and turnover and absenteeism on the long term. Ambulatory assessment might be helpful as a nonintrusive way to detect increasing levels of burnout.

show abstract

“…The questionnaire results in one general EQ score and five subscale scores related to intrapersonal ability, intrapersonal skills, amount of adaptability, stress management skills and general mood. The Cronbach's alpha coefficients for the five subscales ranged from 0.69 to 0.86 (Zijlmans, Embregts, & Bosman, ), which is considered questionable to good. None of the participants in this study was excluded based on the so‐called inconsistency index above 12, which indicates unreliable answering tendencies (Zijlmans et al., ).…”

Section: Methodsmentioning

confidence: 99%

“…The Cronbach's alpha coefficients for the five subscales ranged from 0.69 to 0.86 (Zijlmans, Embregts, & Bosman, ), which is considered questionable to good. None of the participants in this study was excluded based on the so‐called inconsistency index above 12, which indicates unreliable answering tendencies (Zijlmans et al., ). Each subscale is standardized to a mean of 100 ( SD = 15).…”

Section: Methodsmentioning

confidence: 99%

Burnout symptoms in forensic psychiatric nurses and their associations with personality, emotional intelligence and client aggression: A cross‐sectional study

Looff

Nijman

Didden

et al. 2018

Psychiatric Ment Health Nurs

View full text Add to dashboard Cite

Introduction Aggressive behaviour of forensic clients is associated with burnout symptoms in nursing staff. The role of staff characteristics as moderators is unclear. Aim We explored the association between type and severity of aggressive behaviour as experienced by nursing staff and staff's burnout symptoms. In addition, the moderating roles of personality characteristics and emotional intelligence (EI) were studied. Moreover, the usefulness of ambulatory skin conductance assessments in detecting arousal related to burnout symptoms was studied. Method A total of 114 forensic nursing staff members filled out questionnaires and wore an ambulatory device. Results Experiencing physical aggression was positively associated with staff's burnout symptoms. Stress management skills, a subscale of EI, but not personality, moderated this relationship. Skin conductance was not associated with burnout symptoms. Remarkably, the association between aggression and burnout symptoms was highest for staff reporting a higher number of stress management skills. Discussion Longitudinal research is necessary to establish causality between client aggression and staff burnout symptoms. In addition, further research is necessary on the validity of the aggression measure used in the current study. Implication for practice Nursing staff who experience physical aggression frequently should receive social support for this, and staff who report high stress management skills should be monitored more carefully after having been confronted with aggression.

show abstract

Emotional intelligence, emotions, and feelings of support staff working with clients with intellectual disabilities and challenging behavior: An exploratory study

Cited by 13 publications

References 35 publications

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

The effectiveness of staff training focused on increasing emotional intelligence and improving interaction between support staff and clients

Burnout symptoms in forensic mental health nurses: Results from a longitudinal study

Burnout symptoms in forensic psychiatric nurses and their associations with personality, emotional intelligence and client aggression: A cross‐sectional study

Contact Info

Product

Resources

About