Emotional Intelligence and Workplace Conflict Resolution: The Case of Secondary Education Teachers in Greece

Skordoulis, Michalis; Liagkis, Marios Koukounaras; Sidiropoulos, Georgios; Drosos, Dimitrios

doi:10.46328/ijres.v6i4.1224

Cited by 21 publications

(19 citation statements)

References 65 publications

(93 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…Meanwhile, male students prefer the destructive strategy with tactics of doing the same thing when there are students who are bullying them, they bully back. This is in line with the nature of male students whose emotions are less stable in dealing with a problem (Kadarisma et al, 2019;Skordoulis et al, 2020;Yavuzer, 2012). This is certainly not a good strategy because with a destructive strategy, the conflict will not be resolved (Ay et al, 2019;Türk, 2017).…”

Section: Discussionsupporting

confidence: 63%

An Investigation of Conflict Resolution Strategies for the Students of Elementary School Teacher Education Study in Online Learning during the COVID-19 Pandemic

Rahayu¹,

Maftuh

Malihah

2021

msd

View full text Add to dashboard Cite

This study aims at identifying various types of conflicts experienced by students of elementary school teacher study program during online learning of elementary social studies learning courses during the COVID-19 pandemic, and determining the strategies they used to resolve conflicts they encountered . This study uses a descriptive research method with a survey design. The research participants were 4th semester students of the PGSD study program in a private university in the West Java region, totaling 243 that consisted of 182 female students and 61 male students. The instruments used in this study were interviews that were used to identify the conflicts experienced by students during online learning, and closed questionnaires that were distributed to determine the strategies used to resolve the conflicts; which were analyzed descriptively. Based on the data obtained from the interviews, it was revealed that the conflicts experienced by students during online learning were completing group assignments, bullying between students, discriminatory attitude, and acknowledging/taking goods/works of others without asking permission. Meanwhile, based on the data obtained from the questionnaires regarding the students' strategies in resolving conflicts, it was found that students used cooperative strategies in resolving these conflicts.

show abstract

Section: Discussionsupporting

confidence: 63%

An Investigation of Conflict Resolution Strategies for the Students of Elementary School Teacher Education Study in Online Learning during the COVID-19 Pandemic

Rahayu¹,

Maftuh

Malihah

2021

msd

View full text Add to dashboard Cite

show abstract

“…An anonymous questionnaire was deemed as the appropriate research tool for the present study, given that it has been utilized for data collection in similar studies in the past (e.g., , Skordoulis et al, 2020. The content of the questionnaire was compiled by the research team upon a literature review of former relevant research by Balay (2006), Manesis et al (2019) and Saiti (2014) as well as through an exchange of views with primary school teachers of the country's regional departments in which the survey was conducted: Attica, Viotia and Corinthia.…”

Section: Methodsmentioning

confidence: 99%

School Teachers’ Views Towards the Effects of a Crisis on Conflicts: The Case of the Covid-19 Pandemic

Skoulidas

Arkoudea²,

Alexopoulos³

2022

EJES

View full text Add to dashboard Cite

The investigation of conflicts and their management in primary school units emerges as extremely important, given that the educational process must be conducted within a positive working environment. This paper examines the phenomenon of conflict in primary schools at a time of crisis, the COVID-19 pandemic. This is for the reason that the above period is likely to have reshaped the relationships of cooperation and, by extension, the number, intensity and impact of the inevitable conflicts in social organizations such as schools. According to the research results, the school conflicts were found to concern existing issues prior to the pandemic and to a lesser extent reflected problems that arose as a result of health protection measures against the new coronavirus, the extensive use of ICT, distance teaching and the new conditions of organization and operation to which schools had to adapt. Also, they contributed decisively to the tackling of issues that emerged regarding the operation of the school as a consequence of the new health and social conditions. This finding demonstrates to school management that the crisis of the COVID-19 pandemic, just like any other crisis, in fact, takes on both negative and positive qualities. Article visualizations:<img src="/-counters-/edu_01/0559/a.php" alt="Hit counter" />

show abstract

“…However, are mediators able to achieve this? Several studies show that people have difficulties to accurately noting and “reading” emotions, though some are more “emotionally intelligent” than others ( Kelly and Kaminskienë, 2016 ; Remland, 2016 ; Skordoulis et al, 2020 ). Mediators may be no exception to this ( Jones and Bodtker, 2001 ; Smilovitz and Capelos, 2008 ; Charkoudian et al, 2009 ; Jameson et al, 2010 ; Zariski, 2010 ).…”

Section: Introductionmentioning

confidence: 99%

A Matter of Feelings: Mediators’ Perceptions of Emotion in Hierarchical Workplace Conflicts

et al. 2021

View full text Add to dashboard Cite

Emotions play a central role in the process of conflict and resolution. For a mediator, it is important to recognize emotions correctly and act upon them. Whether interventions are appropriate depends to a large extent on the ability of mediators to accurately perceive the emotions of conflict parties. Particularly in hierarchical labor conflicts, this can be challenging, since subordinates tend to hide emotions while supervisors tend to express them. In this study, we investigated if subordinates and supervisors differ in their emotional experience during mediation and whether mediators perceive these emotions accurately. To this end, we compared the extent to which disputants experienced certain emotions with the extent to which mediators perceived these emotions. Data were collected through surveys of mediation clients and mediators in hierarchical labor conflicts in the Netherlands. As expected, subordinates experienced a higher level of negative emotions during the mediation than supervisors did. Positive emotions, however, were experienced to a similar extent by both supervisors and subordinates in mediation. Mediators perceived supervisors’ emotions more accurately than they did subordinates’ emotions. While supervisors’ emotions were positively related with mediators’ perceptions, this was not the case for subordinates’ emotions. Furthermore, mediators were more accurately perceiving supervisors’ negative emotions than their positive emotions. Implications for mediation theory and practice are discussed.

show abstract

Emotional Intelligence and Workplace Conflict Resolution: The Case of Secondary Education Teachers in Greece

Cited by 21 publications

References 65 publications

An Investigation of Conflict Resolution Strategies for the Students of Elementary School Teacher Education Study in Online Learning during the COVID-19 Pandemic

An Investigation of Conflict Resolution Strategies for the Students of Elementary School Teacher Education Study in Online Learning during the COVID-19 Pandemic

School Teachers’ Views Towards the Effects of a Crisis on Conflicts: The Case of the Covid-19 Pandemic

A Matter of Feelings: Mediators’ Perceptions of Emotion in Hierarchical Workplace Conflicts

Contact Info

Product

Resources

About