Emotional Intelligence and Extra-Role Behavior of Knowledge Employees: Mediating and Moderating Effects

Abstract


 
 
 This study constructed a model to explore how emotional intelligence (EI) predicts organizational citizenship behavior (OCB) and counterproductive work behavior (CWB) via the mediators of job satisfaction (JS) and work engagement (WE). Furthermore, this study examined whether organizational justice (OJ) and person-organization fit (P-O fit) moderate the effect of EI on OCB and CWB. The model was tested using data from 540 knowledge employees in mainland China. This study found that JS and WE positively and partially mediated the association between EI and OCB, as well as negatively and partially mediated the association between EI and CWB. Moreover, OJ and P-O fit moderated the effect of EI positively on OCB and negatively on CWB. This study revealed the mechanism from EI to OCB and CWB through multiple mediators, identified two variables that may adjust EI-OCB and EI-CWB relationships, and proposed that organizations could promote OCB and diminish CWB of knowledge employees by employing certain human resource practices.
 
 

Does Social and Organizational Support Moderate Emotional Intelligence Training Effectiveness?

“…Moreover, our results indicate that EI training has a positive effect on training transfer (H4); in particular, EI training has a positive effect on OCB [9,46,49,[125][126][127] and a negative effect on CWB [49,50,127,134,136] 1 month and 3 months after the EI training in both selfand supervisor evaluation samples. This validates the findings of previous studies and confirms their results regarding the direct effect of EI training on training transfer [32,165].…”

“…Prior studies [9,46,49,[125][126][127] consistently showed the positive effect of EI on OCB. Additionally, Permatasari et al [128] and Goudarzian et al [129] found that EI training can enhance OCB, supported by studies on elementary teachers.…”

“…Some studies found a negative correlation between EI and CWB [49,50,127,134,136]. Eniola [137] found that EI training reduced aggressive behavior in the experimental group, whereas Pozo-Rico et al [138] observed that EI training positively affected the experimental group in preventing the negative behaviors of teachers.…”

The relationship between counterproductive work behavior and emotional intelligence among pest control employees

“…According to Brannick (2009), the MSCEIT is linked to a person's EI abilities, while the WLEIS is related to personality traits and industry-standard personality tests (NEO). Although a person's knowledge is not connected with their personality, their character is (Yu & Takahashi, 2020).…”

Kişi-Örgüt Uyumunun Özgeciliğe Etkisinde Sosyal Zekânın Rolü: Hizmet Sektörü Çalışanlarında Bir Uygulama (The Role of Social Intelligence in The Effect of Person-Organization Fit on Altruism: An Application in Service Sector Employees)

“…Bununla birlikte Goleman (2006) duygusal zekayı, sosyal zekanın bir formu olarak ortaya atmıştır. Bu nedenle literatürdeki duygusal zekâ ve kişi-örgüt uyumu arasındaki pozitif ilişkiyi ortaya koyan araştırmalar da değerlendirilebilir (Yu ve Takahashi, 2020;Johan ve Yusuf, 2022;Liu, Wang ve Yin, 2023). SMT ve literatürdeki diğer araştırma sonuçlarına dayanarak mevcut araştırmanın ikinci hipotez seti aşağıdaki şekilde geliştirilmiştir: H2: Kişi-örgüt uyumu ile sosyal zekâ arasında pozitif yönlü ilişki vardır.…”