Emotional Intelligence and Employee Productivity in Benue Internal Revenue Service

Abstract

Employees with the capabilities to handle their emotions and related with others perform better in their jobs. Many organizations are not aware of the substantial role of emotional intelligence in employees and fail to provide the need training. The research is conducted to ascertain the effect of emotional intelligence on employee productivity in Benue Internal Revenue Service. The research employed a survey design with a target population of 380 staff of the organization including junior, senior and management levels staff. The data obtained from the participants via self-administered questionnaire were analyzed using correlation and regression. The outcomes revealed that self-awareness, self-management, social awareness and relationship management have positive and significant effect on employee productivity. It concludes that emotional intelligence considerably affects the productivity of employees. The research suggests that Employers should encourage employees to develop social skills in relating with colleagues to enhance the work process leading to success in the organization.