Emotional intelligence and creative performance: Looking through the lens of environmental uncertainty and cultural intelligence

Abstract

Despite the need to better understand the relationship between employee creativity and emotional intelligence, research remains scant and ambiguous. We examine the effect of emotional intelligence (EI) on frontline employees' creativity and the mediating role of environmental uncertainty (EU) as an explanatory mechanism to understand the EI and creative performance (CP) relationship. In addition, we test for the interaction effect of EI and CI on frontline employees' creativity. Using a sample of 283 frontline employees (FEs) from four and five star hotels, structural equation modeling is employed to test the proposed hypotheses. Results reveal that EI has a positive impact on FEs' creative performance. The findings also confirm the mediating role of EU in the relationship between EI and CP. Moderating regression analyses show that CI strengthens the impact of EI on CP, albeit with a marginal increment in explanatory power. Important theoretical and managerial implications flow from our findings.

Emotional intelligence or artificial intelligence– an employee perspective

“…For jobs that require teamwork, research (Clarke, 2010;Mayer and Salovey, 1997) shows that emotional intelligence significantly impacts employee job efficiency with coworkers (hereafter internal service performance) because emotionally intelligence people have better personal skills which are needed for group work. Emotional intelligence is particularly important for jobs that require social skills and interpersonal interactions, such as the frontline positions that involve interactions between service employees and customers (Ashkanasy and Daus, 2005;Caruso, Mayer and Salovey, 2002;Darvishmotevali, Altinay and De Vita, 2018).…”

“…Amdurer et al, 2014;Coetzee and Harry, 2014;Fitness, 2001;Law et al, 2008;Schutte et al, 2001;Sony & Mekoth, 2016). From an organizational perspective, emotional intelligence exhibited in employees is related to organizational outcomes including job satisfaction, performance, organizational commitment, (Kafetsios and Zampetakis, 2008;Nikolaou and Tsaousis, 2002;Rozell, Pettijohn and Parker, 2004;Prentice and King, 2011;2012;Sy, Tram and O'hara, 2006), as well as customer satisfaction (Darvishmotevali, Altinay and De Vita, 2018;Kernbach and Schutte, 2005; Yao, Wang, Yu and Guchait, 2019). These outcomes have implications for employee job efficiency and business profitability (Heskett et al, 1994; Yao, Wang, Yu and Guchait, 2019).…”

Meningkatkan Kreativitas Kinerja Karyawan Hotel: Dukungan Kepribadian, Emosional, dan Lingkungan

“…Faktor internal berasal dari dalam diri karyawan seperti kepribadian dan gaya kognitif (Shalley, et al,2004;Mustika, 2017). Sementara faktor eksternal berasal dari pengaruh luar seperti lingkungan dan suasana kerja (Tsai et al, 2015;Darvishmotevali et al, 2018).…”

“…Faktor internal berasal dari dalam diri karyawan seperti kepribadian dan gaya kognitif (Shalley, et al,2004;Mustika, 2017). Sementara faktor eksternal berasal dari pengaruh luar seperti lingkungan dan suasana kerja (Tsai et al, 2015;Darvishmotevali et al, 2018).Meskipun berbagai penelitian mengenai kreativitas kinerja karyawan dengan sejumlah variabel prediktor telah diuji, namun masih ada celah untuk melakukan penelitian terkait variabel tersebut berdasarkan saran dari peneliti terdahulu yaitu dengan mempertimbangkan faktor potensial lain yang dapat meningkatkan kreativitas kinerja, seperti faktor kepribadian lain atau situasi organisasi (Darvishmotevali et al, 2018). Berdasarkan hal tersebut, maka penelitian ini akan mencoba mengkombinasikan tiga variabel yang dianggap cukup berpengaruh terhadap kreativitas kinerja karyawan yaitu kepribadian proaktif, kecerdasan emosional, dan lingkungan kerja.…”

How Transformational Leadership Fuels Employee’s Creative Performance Behaviors in the Workplace?

“…Within this in mind, in today's fast-paced domestic and global markets, creative performance behavior set to become a vital factor in meeting customer needs and expectations. Although ,as mentioned by several authors, creativity plays a vital role in the long-term survival of organizations (Darvishmotevali, Altinay, & Vita, 2018). Creativity performance which refers to the positive attitude toward performing the creative task (Cooper, Clasen, Jalonen, Butler, & Cooper, 2006) would be an alternative solution for business needs to create a delightful customer.…”