Emotional Durability Design Nine—A Tool for Product Longevity

Haines-Gadd, Merryn; Chapman, Jonathan; Lloyd, Peter; Jon, M.Kleinberg; Aliakseyeu, Dzmitry

doi:10.3390/su10061948

Cited by 76 publications

(95 citation statements)

References 15 publications

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“…Our findings are in congruence with the stream of sustainable user experience design literature that emphasizes the relation between hedonic pillars of user experience and product longevity, such as the dimension of integrity in Haines-Gadd's emotional durability design framework and Nielsen's principles for web design [24,37]. On the other hand, we also demonstrated a quantitative method combining evaluations of r-NPS and t-NPS to assess and implement the idea of a sustainable digital business model, which was conceptualized in the core tenet "Build for Sustainability" under the Principles for Digital Development [14].…”

Section: Discussionsupporting

confidence: 86%

“…Detractors are a "long-term priority" because they spread negative word-of-mouth [21] and are prone to product abandonment if no response or improvement from the firm's end was initiated [22]. Strategies to counter detraction that have been proposed in the literature include individual-level response to each detractor [23] as well as holistic identification of the cause of detraction [21,24].…”

Section: Literature Reviewmentioning

confidence: 99%

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A Combined Method of r-NPS and t-NPS Evaluations for Identification of Negative Triggers of Detractors’ Experience

Liu

Wei

2020

Sustainability

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User experience has garnered increasing interest from researchers in the field of sustainable human–computer interaction (HCI) design. One of the key pillars to building sustainable user experience for digital applications is to be able to identify powerful triggers of detracting behavior and especially those of radical detraction. In the past, traditional methods of user experience analysis have often led to the assumption that pragmatic aspects constitute the priority issues for user experience improvement given the prevalence of these aspects in user feedback surveys. However, our econometric analysis based on net promoter score (NPS) survey results defeats this assumption and reveals that the most powerful degraders of the detractors’ experience are in fact the emotive aspects of experience such as transparency of transactions and customer service interaction. Based on our analysis, we arrive at several insights regarding the building of a sustainable HCI strategy. First, hedonic aspects of user experience are the most significant determinants of the degree of user detraction among the detractors. Second, membership cannot be taken for granted as a token of customer loyalty. Building on the theoretical framework of Hassenzahl, Haines-Gadd, and others, we generate new evidence for the importance of servicing hedonic aspects of user experience for digital applications businesses to form a sustainable customer relation and product strategy.

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Section: Discussionsupporting

confidence: 86%

Section: Literature Reviewmentioning

confidence: 99%

A Combined Method of r-NPS and t-NPS Evaluations for Identification of Negative Triggers of Detractors’ Experience

Liu

Wei

2020

Sustainability

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“…Although some tools were generic and designed to help a variety of firms identify new opportunities for capturing value based on circular economy principles [30,92,94], most tools focused on one particular aspect related to CBMI. For example, a few focused on product development and linking customer needs and wants to circular design strategies [93,96]. Others focused on interpreting environmental impact and circular business model propositions [88,91].…”

Section: Resultsmentioning

confidence: 99%

“…Nine-A Tool for Product Longevity [93] Yes N/A Heyes G., Sharmina M., Mendoza J.M.F., Gallego-Schmid A., Azapagic A.…”

Section: Emotional Durability Designmentioning

confidence: 99%

A Review and Evaluation of Circular Business Model Innovation Tools

et al. 2019

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The circular economy has been heralded as a potential driver for sustainable development by business, academia, and policymakers. In a future circular economy, new business models are needed that slow, close and narrow resource loops to address key resource and climate challenges. After a phase of excitement and inspiration, an operationalization phase needs to start to ensure the best possible implementation and transition towards a circular economy. This operationalization phase will involve the development of products, processes and business models that significantly lower the negative impact on the environment, reduce waste and resource pressures and, rather, create a positive impact on society and environment. This paper focuses on the circular business model lens as a comprehensive way of addressing business innovation. Within this evolving circular economy operationalization phase, several tools, approaches and methods are emerging that could support circular business model innovation. This paper seeks to create a comprehensive tools overview through a literature and practice review. It provides structure to the emerging range of tools, methods and approaches, and, based on this, a guideline for future tool development. Finally, it gives an overview of opportunities and gaps as well as a future agenda for research and practice.

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“…Nostalgia evoking designs are considered timeless because of their associations with the past and were suggested to prolong the emotional durability of a product [40] by integrating values, such as fine craft, innovation and the historical context into the design. Even though nostalgia evoking products may not have been exceptionally popular at the time of their first creation, their cultural and historical context makes them aesthetically appealing now.…”

Section: Strategy 2: Nostalgia Evoking Designsmentioning

confidence: 99%

An Exploration of the Value of Timeless Design Styles for the Consumer Acceptance of Refurbished Products

2020

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The prior use and age make refurbished products a less desirable option because they are perceived to be of lower quality, to have a reduced performance and a less attractive appearance. This research investigates one strategy on how to enhance the appearance of refurbished products and thereby encourage circular consumption via refurbishment. In 21 in-depth interviews, we explore whether embodying refurbished products in a timeless design can serve as a potential strategy to influence consumer acceptance of refurbished products. Specifically, we examined two design styles that were proposed as timeless: the neo-retro design style, which evokes nostalgia and benefits from associations with the past, and the simplistic design style, that is independent of cultural or time-related cues. Our findings provided qualitative support that the neo-retro and the simplistic design styles can improve consumers’ evaluations of refurbished products. Both design styles were considered to be timeless and elicited favorable associations in consumers. While refurbished products, following a neo-retro design style, evoked positive associations with old products, such as feelings of nostalgia and the good quality of the past, simplistic products benefited from associations with durability and associations with high-quality brands.

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Emotional Durability Design Nine—A Tool for Product Longevity

Cited by 76 publications

References 15 publications

A Combined Method of r-NPS and t-NPS Evaluations for Identification of Negative Triggers of Detractors’ Experience

A Combined Method of r-NPS and t-NPS Evaluations for Identification of Negative Triggers of Detractors’ Experience

A Review and Evaluation of Circular Business Model Innovation Tools

An Exploration of the Value of Timeless Design Styles for the Consumer Acceptance of Refurbished Products

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