Emotional bureaucrats: The paradox of Weberian bureaucracy and emotions in the Indian Railways
Kyle Chan
Abstract:State officials in Weber’s rational-bureaucratic ideal type execute the business of the state rationally and dispassionately. Yet, in practice, the professional lives of bureaucrats are often deeply imbued with emotions. Drawing on fieldwork conducted over 2 years in India, this article examines the relationship between emotions and organizational structure in the Indian Railways, one of the world’s largest state bureaucracies. From fear and helplessness to jealousy and pride, I argue that the varied and power… Show more
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