Emotion work in the public sector: a focus on the essence of public service

Jin, Myung H.; Park, Jaehee; Bak, HyeonUk

doi:10.1504/ijpspm.2015.067813

Cited by 4 publications

(3 citation statements)

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“…This may be due to the reason that negative impact of burnout on employee wellbeing has been compensated by positive impact of work engagement and job satisfaction as value of parameter estimates of burnout is lower than the value of job satisfaction and work engagement which consequently has not caused adverse impact on wellbeing of employees. In this direction Jin and Guy (2009) and Jin et al (2015) have also reinforced that when job satisfaction of employee is high, burnout may not impact wellbeing adversely.…”

Section: Discussionmentioning

confidence: 94%

Exploring the linkage between emotional work and employee wellbeing: a study of civil aviation industry in North India

Mehta

Sharma

2020

IJWOE

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The emotional control at workplace play a vital role in influencing employees as doing something in against of genuine emotions directly impacts dimensions of employee wellbeing such as work engagement, burnout and job satisfaction. The present study aimed to investigate the linkage between emotional work (surface acting and deep acting) and employee wellbeing of civil aviation industry by drawing a sample of 600 employees of civil aviation industry of North India. The findings of the study have revealed that there is significant positive impact of emotional work on employee wellbeing. Results of present study have presented a different facet of emotional work which determines that emotional work does not impact employee wellbeing in adverse manner. The present study would assist the organisations in forming different wellbeing interventions for improving wellbeing of employees in emotional work settings.

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Section: Discussionmentioning

confidence: 94%

Exploring the linkage between emotional work and employee wellbeing: a study of civil aviation industry in North India

Mehta

Sharma

2020

IJWOE

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“…Likewise, the coping and emotion management skills of those who occupy public service roles are likely to vary widely across individuals and even situations (Guy et al, 2008(Guy et al, , 2010. As a result, public service work can be both rewarding and stressful, with the outcome heavily conditioned by a variety of occupational, organizational, individual, and situational factors (Guy et al, 2008(Guy et al, , 2010Jin, Park, & Bak, 2015).…”

Section: Emotional Demands and Strategies Of Police And Their Consequmentioning

confidence: 99%

Emotional Strategies of Police and Their Varying Consequences for Burnout

Schaible

Six

2015

Police Quarterly

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It has been widely noted that policing is a stressful occupation, leading to a host of adverse outcomes. Many have posited that, in part, this can be explained by the emotional demands imposed on officers as a consequence of their unique role, organization, and culture. Consistent with this premise, a number of studies have found support for the notion that emotive dissonance is particularly likely to contribute to burnout. However, no studies have previously assessed how the complex emotional demands and strategies exercised within policing produce benefits and consequences for officers. Specifically, how do requirements to express coercion or apologize influence officer burnout? How do requirements to express or suppress positive or negative emotion influence burnout? And, do these effects vary depending upon whether greater surface or deep acting is required? The present study suggests that while some aspects of emotive dissonance may be negatively consequential, other emotional demands and strategies used by officers may have advantages. Specifically, while coercion in particular seems to increase depersonalization, both surface acting and attempts to deeply experience required positive emotions actually serve to decrease burnout among officers. The implications of these findings for theory, research, and the prevention of burnout among police are discussed.

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“…Последователи теории эмоционального труда обосновали применимость этой концепции к разным профессиям, в том числе напрямую не связанным со сферой обслуживания, работой с клиентами или социальной работой, обратив внимание на то, что нормирование эмоций осуществляется и в тех сферах общественного труда, где целью деятельности является качество обслуживания, а не извлечение прибыли (Bolton & Houlihan, 2005). Такой подход позволил бросить вызов традиционной доктрине государственного управления с ее отрицанием эмоционального компонента при оказании государственных услуг и включить в сферу эмоционального труда и работу в системе государственной службы (Guy, Newman & Mastracci, 2008, Jin, Park & Bak, 2015.…”

Section: эмоциональный труд: общая характеристика направлений исследо...unclassified

The emotional sphere of an employee as an object of legal protection

Kursova

2023

Vestn. Ross. univ. družby nar., Ser. Ûrid. nauki

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The issue of protecting the emotional sphere of an employee in the structure of personal non-property rights in the science of labor law has not yet been subjected to a separate scientific analysis, but now it is being updated more than ever. This is primarily due to the fact that in the modern information society, in the conditions of service economy, when the usual way of labor relations, inherent in the era of industrial labor, is changing, the problem of determining the boundaries of the employer's power over the employee again comes to the fore. Only now these boundaries need to be set, taking into account not only physical, but also psycho-emotional professional risks. The article attempts to substantiate the category of "emotional" rights of an employee as the main object of protection in the structure of the employee's personal non-property rights. The analysis of scientific literature, normative regulation and law enforcement practice on the issues under study shows that the universal recognition of the importance of personal non-property rights does not ensure the effectiveness of their legal protection, which in turn is associated with the uncertainty of the object of protection of personal non-property labor rights. On this basis, it is proposed to specify and clarify the object of legal protection in the construction of personal non-property labor rights, which, from the point of view of the author, includes the psycho-emotional sphere of the employee. This approach allows to define the mechanism of legal protection of personal non-property labor rights in a more constructive way.

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Emotion work in the public sector: a focus on the essence of public service

Cited by 4 publications

References 0 publications

Exploring the linkage between emotional work and employee wellbeing: a study of civil aviation industry in North India

Exploring the linkage between emotional work and employee wellbeing: a study of civil aviation industry in North India

Emotional Strategies of Police and Their Varying Consequences for Burnout

The emotional sphere of an employee as an object of legal protection

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