Emotion Work as a Source of Stress: The Concept and Development of an Instrument

Zapf, Dieter; Vogt, Christoph; Seifert, Claudia; Mertini, Heidrun; Isic, Amela

doi:10.1080/135943299398230

Cited by 442 publications

(435 citation statements)

References 20 publications

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“…'Emotional work/labour' is defined as the "requirement to display organisationally desired emotions. "(p371) 38 This results in emotional dissonance (the holding conflicting emotions -personally experienced and professionally required), 39 which in turn results in the need for emotional suppression (the conscious inhibition of one's own emotional expressive behaviour while emotionally aroused). This is associated with 1. burnout in other healthcare workers; 38;40 2. impairment of mental performance (memory and decision-making tasks); 41;42 3. increased sympathetic activation of the cardiovascular system, 43 whilst, experimentally, having no effect on the subjective experience of emotion.…”

Section: Discussionmentioning

confidence: 99%

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

2015

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Background and Aims: Dentistry is widely reported to be a stressful profession. There is a limited body of research relating to the coping strategies used by dentists whilst in clinical situations. This study aims to use qualitative methods to explore the full extent of the coping strategies associated with stressful events in primary dental practice. Method: Semi-structured interviews were conducted with 20 dentists within a 50 mile radius of Lincoln. A thematic analysis was conducted on verbatim transcriptions thereby identifying 6 Themes and 35 codes. Results: Participants described both problem-focussed and emotion-focussed strategies. The strategies used had a variety of outcomes in the context of use. Most dentists denied that their emotions affected their decision making, but then proceeded to describe how they were influential. Discussion and Conclusion: Dentists use a wide variety of coping strategies some of which are maladaptive. Training in the development and recognition of appropriate coping decisions would be appropriate as they would, potentially, improve practitioner decision making and wellbeing.

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Section: Discussionmentioning

confidence: 99%

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

2015

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“…The next two scales are at the person-work interface level [19,20]. The health and well-being of the employees are elucidated through the following six scales [21][22][23][24][25][26], and the last four scales measure personality traits [27][28][29][30]. Table 1 shows the scales included in the final research questionnaire.…”

Section: Selection Of Scalesmentioning

confidence: 99%

The Copenhagen Psychosocial Questionnaire—a tool for the assessment and improvement of the psychosocial work environment

Kristensen¹,

Hannerz

Høgh

et al. 2005

Scand J Work Environ Health

1,140

1,027

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Objectives The aim of this article is to present the Copenhagen Psychosocial Questionnaire (COPSOQ), a questionnaire developed in three different lengths for assessing psychosocial factors at work, stress, and the well-being of employees and some personality factors. The purpose of the COPSOQ concept is to improve and facilitate research, as well as practical interventions at workplaces. MethodsThe development of the questionnaire was based on a survey of a representative sample of 1858Danish employees aged 20-59 years. The response rate was 62%; 49% were women. Altogether 145 questions from some international and Danish questionnaires and 20 self-developed questions were tested with factor analyses, analyses of internal reliability, and analyses of response patterns. ResultsThe analyses resulted in a long research version of the questionnaire with 141 questions and 30 dimensions, a medium-length version for work environment professionals with 95 questions and 26 dimensions, and a short version for workplaces with 44 questions and 8 dimensions. Most of the scales have good reliability, and there seems to be very little overlap between the scales. A novel feature of the COPSOQ is the development of five different scales on demands at work. ConclusionsThe COPSOQ concept is a valid and reliable tool for workplace surveys, analytic research, interventions, and international comparisons. The questionnaire seems to be comprehensive and to include most of the relevant dimensions according to several important theories on psychosocial factors at work. The three versions facilitate communication between researchers, work environment professionals, and workplaces.Key terms psychosocial factors; stress; survey. The psychosocial work environment is generally considered to be one of the most important work environment issues in contemporary and future societies (1-5). A large proportion of employees in the countries of the European Union (EU) reports being exposed to psychosocial stressors at work, and the consequences are believed to be very significant for workers, workplaces, and society. Among these consequences are musculoskeletal disorders, cardiovascular diseases, mental disorders, stress, burnout, reduced quality of life, sickness absence, labor turnover, and decreased motivation and productivity. Recently, the EU member countries gave psychosocial factors "top priority" among work environment factors (6), and the directors of the European work environment institutes have estimated that psychosocial factors would be the most important research field in the future (7).In research on psychosocial factors several different methods can be used, such as standardized questionnaires, clinical examinations, observational methods, registers, secondary data, and qualitative interviews. Most researchers agree that well-validated standardized questionnaires are necessary tools in research, as well as in practical prevention. In our article, such a tool is presented: the Copenhagen Psychosocial Questionnaire (COPSOQ). Background ...

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“…Emotional labor has been linked to mental health outcomes such as reduced well-being (19), emotional exhaustion (20)(21)(22)(23), psychosomatic complaints, and irritation (23). Finally, person-related work has been associated with exposure to work-related threats and violence (24)(25)(26)(27), which in turn has been related to depression (26), fatigue (27), and general mental health (28).…”

Section: Person-related Work and Incident Use Of Antidepressantsmentioning

confidence: 99%

Person-related work and incident use of antidepressants: relations and mediating factors from the Danish work environment cohort study

Madsen

Diderichsen²,

Burr³

et al. 2010

Scand J Work Environ Health

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Emotion Work as a Source of Stress: The Concept and Development of an Instrument

Cited by 442 publications

References 20 publications

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

Understanding emotionally relevant situations in primary dental practice. 2. Reported effects of emotionally charged situations

The Copenhagen Psychosocial Questionnaire—a tool for the assessment and improvement of the psychosocial work environment

Person-related work and incident use of antidepressants: relations and mediating factors from the Danish work environment cohort study

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