Abstract:Abstract. The emotional dimension of users of information and communications technologies (ICT) is a key aspect in user experience (UX), as designers' main objective is to ensure users are happy (satisfied, engaged) with their interaction designs. However, current UX design methods focus on ensuring that efficacy (success achieving a specific task) and efficiency (in the fastest, best way possible) are successfully achieved. The satisfaction of the user is evaluated at the end of the process, and evaluated in … Show more
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