Emergency situation awareness from twitter for crisis management

Abstract

This paper describes ongoing work with the Australian Government to detect, assess, summarise, and report messages of interest for crisis coordination published by Twitter. The developed platform and client tools, collectively termed the Emergency Situation Awareness -Automated Web Text Mining (ESA-AWTM) system, demonstrate how relevant Twitter messages can be identified and utilised to inform the situation awareness of an emergency incident as it unfolds.A description of the ESA-AWTM platform is presented detailing how it may be used for real life emergency management scenarios. These scenarios are focused on general use cases to provide: evidence of pre-incident activity; near-realtime notification of an incident occurring; first-hand reports of incident impacts; and gauging the community response to an emergency warning. Our tools have recently been deployed in a trial for use by crisis coordinators.

Detecting Emergency Situations by Inferring Locations in Twitter

“…Also, we will compare our approach with keyword-based methods for detecting emergency situation, for example, Kumar et al (2011) and Cameron et al (2012). For this task, we will use public datasets that are generated by Imran et al (2014) or TREC 2011 microblog track.…”

Batch to Real-Time: Incremental Data Collection & Analytics Platform

“…In [11], an Emergency Situation AwarenessAutomated Web Text Mining (ESA-AWTM) platform was presented; it is designed for crisis coordinators in Australia. The goal of this system is to identify situational awareness information from tweets generated during the response phase of crisis events.…”

Presenting the Proper Data to the Crisis Management Operator: A Relevance Labelling Strategy

“…To the best of the authors" knowledge the most relevant contributions come from [3], [4], [15]: in [3] the authors describe a Service Oriented Architecture for planning and decision support for environmental information management that uses real time geospatial datasets and complex presentation tools. Another contribution comes from [4], a framework developed with the target to deliver a reliable tsunami warning message as quickly as possible, a critical activity especially in zones, such as the Asiatic south-east, in which these events happen with a higher likelihood.…”

“…Another contribution comes from [4], a framework developed with the target to deliver a reliable tsunami warning message as quickly as possible, a critical activity especially in zones, such as the Asiatic south-east, in which these events happen with a higher likelihood. In [15], instead, the authors define a framework to support the authorities using the social network feeds, trying to geolocate and categorize tweets that follows specific "crisis" trends. In Table I we summarize characteristics of these existing crisis management frameworks with the aim to understand and compare how they face key issues.…”