Emergency Management, Twitter, and Social Media Evangelism

Latonero, Mark; Shklovski, Irina

doi:10.4018/jiscrm.2011100101

Cited by 159 publications

(104 citation statements)

References 27 publications

(31 reference statements)

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“…Secondly, information on flooded roads is easily accessible by means of navigation software available to the public. Moreover, local authorities increasingly tend to monitor and share information on social media and by radio concerning the condition of the road network to keep the public informed (Bunce et al, 2012;Cheong and Cheong, 2011;Latonero and Shklovski, 2011).…”

Section: Discussionmentioning

confidence: 99%

DamaGIS: a multisource geodatabase for collection of flood-related damage data

Saint-Martin

Javelle

Vinet

2018

Earth Syst. Sci. Data

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Abstract. Every year in France, recurring flood events result in several million euros of damage, and reducing the heavy consequences of floods has become a high priority. However, actions to reduce the impact of floods are often hindered by the lack of damage data on past flood events. The present paper introduces a new database for collection and assessment of flood-related damage. The DamaGIS database offers an innovative bottom-up approach to gather and identify damage data from multiple sources, including new media. The study area has been defined as the south of France considering the high frequency of floods over the past years. This paper presents the structure and contents of the database. It also presents operating instructions in order to keep collecting damage data within the database. This paper also describes an easily reproducible method to assess the severity of flood damage regardless of the location or date of occurrence. A first analysis of the damage contents is also provided in order to assess data quality and the relevance of the database. According to this analysis, despite its lack of comprehensiveness, the DamaGIS database presents many advantages. Indeed, DamaGIS provides a high accuracy of data as well as simplicity of use. It also has the additional benefit of being accessible in multiple formats and is open access. The DamaGIS database is available at https://doi.org/10.5281/zenodo.1241089.

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Section: Discussionmentioning

confidence: 99%

DamaGIS: a multisource geodatabase for collection of flood-related damage data

Saint-Martin

Javelle

Vinet

2018

Earth Syst. Sci. Data

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“…It began with the personal website usage after 9/11 and continued with focused blogs before specific web applications were created, such as Facebook, Twitter, and LinkedIn (O'Grady, 2005;Sutton et al, 2008;Latonero and Shklovski, 2011). Dissemination of disaster-related information has increased on SM as it connects to all phases of emergency management and to engage members of the community.…”

Section: Social Media Usementioning

confidence: 99%

Information Communication Technology Use for Public Safety in the United States

Kapucu

Haupt

2016

Front. Commun.

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Information communication technology (ICT) is a crucial tool to support effective communication and decision-making under complex and uncertain environments of disasters by enhancing cognitive capacity of emergency managers. With the continuous influence and evolution of communication technologies, information sharing and decision-making has drastically changed and affects each phase of emergency management. Researchers continue to investigate the relationship of human involvement for spreading public safety information through ICT. With each disaster holding diverse characteristics influencing prediction, detection, and specific activities required for prevention, mitigation, response and recovery, the need for interoperable and dependable communication infrastructure, a common operating picture, and supportive regulations, policies, and practice greatly increases. Although a national public safety communication system was proposed, there are implementation challenges between local, state, and federal agencies. This paper briefly examines the evolution of the use of ICT for public safety along with current trends, benefits and challenges, and future needs.

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“…Monitoring social media can generate valuable situational awareness and actionable intelligence for emergency managers as well as encourage conversations with constituents (Sutton 2009;Hughes et al 2014). This type of work can be done manually or with the aid of search and sorting technologies used to identify problems and needs (Latonero and Shklovski 2011).…”

Section: Information Monitoring and Exchangementioning

confidence: 99%

Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets

Wukich

Mergel²

2015

Journal of Homeland Security and Emergency Management

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Abstract:A key task in emergency management is the timely dissemination of information to decision makers across different scales of operations, particularly to individual citizens. Incidents over the past decade highlight communication gaps between government and constituents that have led to suboptimal outcomes. Social media can provide valuable tools to reduce those gaps. This article contributes to the existing literature on social media use by empirically demonstrating how and to what extent state-level emergency management agencies employ social media to increase public participation and promote behavioral changes intended to reduce household and community risk. Research to this point has empirically examined only response and recovery phases related to this process. This article addresses each phase of emergency management through the analysis of Twitter messages posted over a 3-month period. Our research demonstrates that while most messages conformed to traditional one-to-many government communication tactics, a number of agencies employed interactive approaches including one-to-one and many-to-many strategies.

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Emergency Management, Twitter, and Social Media Evangelism

Cited by 159 publications

References 27 publications

DamaGIS: a multisource geodatabase for collection of flood-related damage data

DamaGIS: a multisource geodatabase for collection of flood-related damage data

Information Communication Technology Use for Public Safety in the United States

Closing the Citizen-Government Communication Gap: Content, Audience, and Network Analysis of Government Tweets

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