Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake

Yates, Dave; Paquette, Scott

doi:10.1002/meet.14504701243

Cited by 58 publications

(48 citation statements)

References 14 publications

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“…Indeed, some studies have shown a close positive association between social media and organizational resilience (Mel et al, 2012;Yates & Paquette, 2011). However, no empirical study, to the best of our knowledge, has examined this relationship within a Korean context.…”

Section: Social Media Use In Emergency Managementmentioning

confidence: 96%

“…Recently, there have been several occasions where social media contributed to raising organizational resilience in Seoul (Liu, 2012). In fact, efforts to adopt and incorporate social media into the field of emergency management have rapidly increased during the last few years (Harman, 2011;Liu, 2012;White, 2011;Yates & Paquette, 2011).…”

Section: The Seoul Floods Of 2013mentioning

confidence: 99%

“…In addition to quickly providing general information about a crisis, social media allow organizations to effectively create messages for specific victims according to their needs (Sutton, Palen & Shklovski, 2008;Yates & Paquette, 2011). In a study conducted by Hughes and his colleagues, the authors point out that individuals have different informational needs during a crisis or disaster (Hughes, Palen, Sutton, Liu & Vieweg, 2008).…”

Section: Social Media Use In Emergency Managementmentioning

confidence: 99%

“…The researchers also emphasized the necessity of creating a variety of messages to communicate to various individuals and groups of people according to their needs (Hughes et al, 2008). Therefore, social media, which allow for instant and continuous multi-way communications, are the most suitable media to customize emergency messages for various communities and individuals in the most efficient way possible (Yates & Paquette, 2011). Social media's flexibility, adaptability, usability, and customizability allow information to be quickly adapted for specific needs and reused for new response efforts to advance organizational resilience.…”

Section: Social Media Use In Emergency Managementmentioning

confidence: 99%

“…In order to overcome the shortcomings of mass media communication, organizations have adopted the Internet as a supplementary, rather than alternative, communication channel. Specifically, emergency management scholars argue that social networking services (SNS), also referred to as social media, have become key technologies in times of crises (White, 2011;Yates & Paquette, 2011).…”

Section: Introductionmentioning

confidence: 99%

See 4 more Smart Citations

Emergency-response organization utilization of social media during a disaster: A case study of the 2013 Seoul floods

Kim¹,

Kim²,

Suran³

2015

J. Contemp. East. Asia

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Section: Social Media Use In Emergency Managementmentioning

confidence: 96%

Section: The Seoul Floods Of 2013mentioning

confidence: 99%

Section: Social Media Use In Emergency Managementmentioning

confidence: 99%

Section: Social Media Use In Emergency Managementmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations

Emergency-response organization utilization of social media during a disaster: A case study of the 2013 Seoul floods

Kim¹,

Kim²,

Suran³

2015

J. Contemp. East. Asia

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Sharing cathartic stories online: The internet as a means of expression following a crisis event

Veer

Ozanne

Hall

2015

J of Consumer Behaviour

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This research looks at the way that stories were shared online following the magnitude 7.1 and 6.3 earthquakes that hit Canterbury, New Zealand in September 2010 and February 2011. The earthquakes left the city of Christchurch with massive structural, infrastructural and emotional damage as well as leading to 185 deaths. The ground movement was the highest ever recorded to have hit a major city. Four years on, the city is beginning to recover. This research looks at the way in which technology was used as one tool to promote community resilience amongst those affected by the earthquakes and reflects the growing awareness of the contribution that consumer behaviour research can make to disaster research and studies of resilience. Several online tools, social media and online communities, were used by residents in order to cope with the ordeal. We demonstrate that the Internet not only provided a major source of practical information, but also may have facilitated an emotional bond to others in the city and beyond thereby contributing to increased personal and community resilience. We show that the need to share and express one's self following a major crisis event was clearly evident with the volumes of stories submitted, especially when physical travel was impractical or restricted by the authorities. The implications for theories of catharsis and the use of online media during crises are discussed. Policy recommendations regarding the use of online media are also provided as an aid in the victims' emotional recovery from a major crisis. Copyright © 2015 John Wiley & Sons, Ltd."I was in a meeting at my work on the sixth floor of the CTV building when it happened…All I remember is holding on while the whole building shook and then getting out and walking home, completely in shock…it wasn't until about 2 hours later that I realised I walked out of the sixth floor on to the street. The whole building had given way below me." (Charles, Worked in the CTV building that collapsed killing 115 people)I stood up and told my team it was ok -it had come and gone and we were ok. Then I looked out the windowand watched the CTV building fall down. It was a surreal moment. The building had been there, I had watched it fall -and now, as the dust rose up -through it -just an empty space.(Mike, Worked in the IRD Building adjacent to the CTV Building)Few have had the opportunity to experience and survive a natural disaster of the scale felt by the residents of Canterbury, New Zealand on 4 September 2010 and 22 February 2011. The September earthquake measured 7.1 on the Richter scale, 9 on the Mercalli index and was equivalent to 648 kilo tons of TNT or 43 Hiroshima bombs exploding at once (Crowe, 2011). The February earthquake was smaller, at 6.3 on the Richter scale, 8 on the Mercalli index (equivalent to 49 kilo tons of TNT), but it was centred much closer to the city of Christchurch at a shallow depth, causing massive structural and infrastructural damage and leading to the loss of 185 lives. Although tragic, the loss of ...

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Clouded skies: How digital technologies could reshape “Loss and Damage” from climate change

Bettini

Gioli

Felli

2020

WIREs Climate Change

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As dangerous climate change becomes more and more likely, a consensus has been reached on the importance of addressing Loss and Damage (L&D) residual to mitigation (i.e., preventing climate change) and adaptation (i.e., adjusting in order to avert adverse impacts). In spite of sharp divisions in terms of how to understand and operationalize L&D, most approaches draw on classic environmental governance, with discrete analogic interventions implemented by States and international actors. L&D is mainly envisioned as an “international court of climate justice” that identifies the culprits (emitters), quantifies harm, and compensates victims. While digital technologies and algorithmic governance have colonized many germane policy fields and virtually all economic sectors, in the L&D field a substantive discussion on the use of information and communication technologies, algorithms, and user‐generated data has been conspicuously absent. By taking the prospect of a “digitalization” of L&D seriously, this advanced review identifies the seeds of emerging digitalized approaches to L&D through an overview of literature. We focus on examples in three key domains associated with L&D—insurance, disaster responses and risk management, and human displacement. These empirical cases are used to investigate the modes of governance that accompany the digital tools through which L&D could be implemented, and the profound changes in climate politics and justice that would accompany a digitalization/algorithmization of L&D. This article is categorized under: Social Status of Climate Change Knowledge > Climate Science and Decision Making

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Emergency knowledge management and social media technologies: A case study of the 2010 Haitian earthquake

Cited by 58 publications

References 14 publications

Emergency-response organization utilization of social media during a disaster: A case study of the 2013 Seoul floods

Emergency-response organization utilization of social media during a disaster: A case study of the 2013 Seoul floods

Sharing cathartic stories online: The internet as a means of expression following a crisis event

Clouded skies: How digital technologies could reshape “Loss and Damage” from climate change

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