Emergency Communications with Limited-English-Proficiency Populations

Abstract

Our study shows that 9-1-1 telecommunicators believe language barriers with LEP callers negatively impact communication and care outcomes. More research needs to be conducted on "best practices" for phone-based emergency communication with LEP callers. Additionally, LEP communities need to better understand the 9-1-1 system and how to effectively communicate during emergencies.

Not Just “Getting by”: Factors Influencing Providers’ Choice of Interpreters

“…[17][18][19] However, compared to on-site interpreting, telephone interpreting is often rated lower for interpersonal rapport due to a lack of nonverbal communication and problematic discursive style (e.g., repetition and slowed speech). 9,[20][21][22][23] Providers using videoconference interpreting report less understanding about patients' cultural beliefs than those who use on-site interpreting, 19 making videoconference interpreting a problematic choice when cultural competency is important (e.g., end-of-life care).…”

For en bedre akuttmedisinsk tjeneste i Norge

“…-Sjansen for at rett tiltak ble satt i gang ved hjerteinfarkt gikk ned dersom innringer til 911 i USA snakket dårlig engelsk (Bradley et al, 2011). -Operatører av nødnummeret 911 i USA mener språkbarrierer påvirket utfallet av tjenesten i negativ retning (Meischke, Chavez, Bradley, Rea & Eisenberg, 2010). -Personer med svake språkferdigheter utsatte eller unnlot å ringe nødnummer oftere enn befolkningen for øvrig (Ong, Feng, Calhoun, Meische & Tu, 2011).…”

Increasing Cardiopulmonary Resuscitation Provision in Communities With Low Bystander Cardiopulmonary Resuscitation Rates

“…22 Language barriers or physical disabilities may also contribute to delays caused by ineffective communication between the caller and the dispatcher. 14,23 Some groups may have additional barriers that inhibit activation of the emergency response system. For example, in the US Latino community, there may be a misperception that EMS providers will ask for proof of residency status before assisting the victim.…”