“…For the purpose of this paper, sustainable management is related to actions aimed at protecting and conserving a site with other actions that develop and improve its economic role, without undermining respect for the local population, cultural tourists, the site, and the environment (UNESCO, 2014). Sustainability is a multifaceted concept, composed of four dimensions: financial, heritage, sociocultural, and environmental (Jelinčić & Glivetić, 2020;Magliacani & Sorrentino, 2021). Given the relevance of WHSs, both in their economic and cultural aspects and in the need to obtain positive performance, a growing concern has arisen about those responsible for their management and the research community to analyse the factors to consider in the sustainable management of cultural heritage and the information systems to use (Fresneda & Lobo, 2014;UNESCO, 2014).…”