Embedding NHS values: a framework and learning tool to support practice

Abstract

Multiple healthcare failings point to an NHS culture where care and compassion are no longer guaranteed. The NHS Constitution and values set out in it should have supported and empowered healthcare professionals to improve their working culture, however these have not been widely adopted. This article describes a framework for all healthcare staff that hinges on principles of 'observing practice, praising good practice, challenging poor practice, and escalating if standards are compromised' (OPCE), and which encourages everyone to take responsibility for poor care.

A reflective qualitative appreciative inquiry approach to restoring compassionate care deficits at one United Kingdom health care site

“…Interestingly many elements of our 10‐step approach are mirrored in a development by Sykes and Durham (). In response to the requirement for compassionate care delivery within the UK, the NHS developed a tool to develop local cultures to recognize and support good practice and to identify and challenge poor practice.…”

“…Interestingly many elements of our 10-step approach are mirrored in a development by Sykes and Durham (2014 Involving stakeholders in the quality improvement process also emerged as a key stage in our proposed 10-step approach. Listening attentively to the voice of the consumer is emerging as key to practice development and improvement internationally.…”