Email intensity, productivity and control in the knowledge worker's performance on the desktop

Franssila, Heljä; Okkonen, Jussi; Savolainen, Reijo

doi:10.1145/2676467.2676513

Cited by 7 publications

(5 citation statements)

References 9 publications

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“…De Guinea and Webster 2013;Hou 2013;Byrd and Davidson 2003;Goodhue and Thompson 1995) have reported a significantly positive effects of IT, others (e.g. Franssila, Okkonen, and Savolainen 2014;Berndt and Morrison 1995;Strassmann 1990;Pentland 1989) found no significant IT effects on workforce.…”

Section: Developing Theoretical Modelmentioning

confidence: 97%

The effect of information technology on IT-facilitated coordination, IT-facilitated autonomy, and decision-makings at the individual level

Sun

2016

Applied Economics

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Section: Developing Theoretical Modelmentioning

confidence: 97%

The effect of information technology on IT-facilitated coordination, IT-facilitated autonomy, and decision-makings at the individual level

Sun

2016

Applied Economics

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“…Franssila et al [21,22] conducted a study on task management strategies and work fragmentation experience among knowledge workers. They performed an online survey to assess the effectiveness and efficiency of task management and work fragmentation.…”

Section: Work Fragmentation and Task Management Practicesmentioning

confidence: 99%

Design-Thinking and UCD Combination for Designing Effective Time Management Assistant Mobile App

Ashana¹,

Samanthi²,

Malithi³

et al. 2021

RoCHI - International Conference on Human-Computer Interaction

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This project presents the high-fidelity prototypes of a smart digital personal assistant for university students in the form of a mobile app, using a combination of User-Centered Interaction Design and Design Thinking methodologies. The end goal is to have an effective and user-friendly set of interfaces that display the right amount of information to the user without missing key details while not showing too much information such that the user becomes overwhelmed. The target audience benefitting from this work are university students who are reactive in nature and do not possess the required perseverance to complete the tedious initial setting up process of a Time Management Tool (TMT). The study was conducted involving university students using surveys, interviews and focus groups. This sheds light on key time management issues faced by university students and paves the way for future research and development of TMTs.

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“…We requested the participants to score (on answer sheets) the appropriateness of the e-mail interruptions on a seven-point scale (1: inappropriate -7: appropriate) at the end of the workday. Although a previous study aggregated twelve subjective scores related to productivity over five days [15], we used subjective evaluations only to assess the appropriateness of the notification timing to relieve the participants of the effort and at the same time let them be involved in a longer evaluation. Moreover, we set the subjective evaluation period to three months to reduce the burden of the participants.…”

Section: Subjective Evaluationmentioning

confidence: 99%

“…Although e-mail is an efficient communication tool, the problem of 'e-mail overload' has been widely acknowledged [e.g., 13]. A number of studies have tackled the problem of how interruptions brought about by e-mail notifications affect work and reduce efficiency [3], [14], [15], [16]. One way to reduce such e-mail disruptions is to automatically determine the importance of incoming e-mails and eliminate the notifications for unimportant ones.…”

Section: Introductionmentioning

confidence: 99%

Development of E-mail Delivery Mediation System Based on Interruptibility and Its Evaluation in Daily Office Work Scenario

2019

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Notifications of e-mail arrivals at inappropriate times disrupt workers engaged in intellectual activities and reduce their productivity. We propose an e-mail delivery mediation system to deal with this issue. The system suspends e-mail delivery and estimates users' interruptibility from their PC operation activities. Then, it delivers e-mail only when the estimated interruptibility matches certain delivery criteria, especially when a user switches applications. A long-term evaluation in a real office revealed that e-mail mediation based on the system's estimates of user interruptibility can shift a certain percentage of the notifications to task or subtask breakpoints or to times at which the user is less engaged in a task.

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Email intensity, productivity and control in the knowledge worker's performance on the desktop

Cited by 7 publications

References 9 publications

The effect of information technology on IT-facilitated coordination, IT-facilitated autonomy, and decision-makings at the individual level

The effect of information technology on IT-facilitated coordination, IT-facilitated autonomy, and decision-makings at the individual level

Design-Thinking and UCD Combination for Designing Effective Time Management Assistant Mobile App

Development of E-mail Delivery Mediation System Based on Interruptibility and Its Evaluation in Daily Office Work Scenario

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