Email for the provision of information on disease prevention and health promotion

Sawmynaden, Prescilla; Atherton, Helen; Majeed, Azeem; Car, Josip

doi:10.1002/14651858.cd007982.pub2

Cited by 28 publications

(19 citation statements)

References 45 publications

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“…Data have been primarily focused on adults, and available adult data have been inconclusive or did not show evidence of a significant effect. [79][80][81] There are ongoing studies of email vaccine reminders, but they have not been published to date. In one national study, some parents, especially those with higher household incomes and those who were older, were interested in e-mail vaccine reminders.…”

Section: Technology-based Interventions To Improve Vaccinationmentioning

confidence: 99%

Utilizing health information technology to improve vaccine communication and coverage

Stockwell

Fiks

2013

Human Vaccines & Immunotherapeutics

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Section: Technology-based Interventions To Improve Vaccinationmentioning

confidence: 99%

Utilizing health information technology to improve vaccine communication and coverage

Stockwell

Fiks

2013

Human Vaccines & Immunotherapeutics

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“…Despite much research into the use of email in health care since the early 1990s, five recent Cochrane systematic reviews (13–17) have shown that there is weak evidence on the effect of email use on health promotion and disease prevention. Moreover, there is a lack of evidence on the use of email on test results management, appointment and attendance reminders.…”

mentioning

confidence: 99%

Email communication in a developing country: different family physician and patient perspectives

Makarem¹,

Antoun

2016

Libyan Journal of Medicine

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BackgroundEmail communication between physicians and patients could improve access to and delivery of health care. Most of the literature studies about email communication between physicians and patients have been conducted in developing countries. Therefore, this study aims to analyze the practices, attitudes, and barriers of both physicians’ and patients’ use of email within the same health care setting of a developing country.MethodsA cross-sectional paper-based survey was conducted among 39 physicians and 500 patients at the Family Medicine clinics of the American University of Beirut, a tertiary academic medical center.ResultsMost of the surveyed patients and physicians reported that they would like to communicate through email and agreed that it is useful. However, only 19% of the patients have ever communicated with their physicians via email, and only 5.1% of physicians have often communicated with their patients via email. Almost half of the patients surveyed were unaware of the possibility of this form of communication, and only 17% reported that their physician offered them his or her email address. In addition, physicians and patients did not agree on the services to be provided by email communication. For instance, almost half of the patients indicated consultation for an urgent medical matter as suitable for email communication.ConclusionThe use of email communication in health care is still scarce. Patients and physicians have different perspectives of its use and importance. Further rigorous research is needed to clarify the advantages and disadvantages of this form of communication, especially in the developing world. Interested physicians are encouraged to establish appropriate personal policies for email communication with adequate announcement and patient education plans.

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“…[345678] According to several Cochrane systematic reviews, E-mail used as an adjuvant to traditional meetings, offers both, advantages and risks. [91011] Benefits include the potential to reach fragile patients, to enhance the relationship and to improve treatment outcomes. [12] Hazards extend over threats to client confidentiality and privacy, liability coverage and the lack of competency standards for this kind of connection.…”

Section: Introductionmentioning

confidence: 99%

E-mail communication in pain practice: The importance of being earnest

2014

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Background:Information technology can play a vital role in meeting patient needs and reinforcing the relationship among patients and their pain physicians. However, strong resistance remains on the medical side to this type of non-frontal care.Objectives:The primary objective of this study was to assess the effectiveness of an E-mail intervention on customers’ satisfaction. The secondary goals were to analyze the messages from patients to their clinician (not only the volume but also the content) and the impact on client, professional and health services outcomes.Study Design:A prospective, non-randomized evaluation of patients undergoing treatment for chronic pain from September 2011 to May 2012.Setting:A private, specialty referral center in Spain.Materials and Methods:Participants were users visiting the Pain Management Unit evaluated by one physician. The E-mail address of the facility was written in every medical report provided. Patient satisfaction at the end of the 8-month trial period was assessed and outcomes recorded.Results:Patients reported better communication with their therapist and greater satisfaction with overall care. 780 E-mails were read. Specialists received an average of 5 messages per day (standard deviation 0,3). None of them was unsuitable.Limitations:This is a prospective, single center evaluation performed by one doctor. There was no control group due to ethical considerations.Conclusions:Electronic communication is a cheap, easy and feasible way to address a wide range of concerns, thus enhancing patients’ satisfaction. More efforts are needed to implement routinely usage of this tool. If used appropriately, E-mail can facilitate physician-dependent interactions, promote access to care, save time and reduce costs. Concerns about billing, improper utilization, privacy and confidentiality might complicate its introduction and acceptance. Internet access remains a significant barrier to online patient-provider transference.

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Email for the provision of information on disease prevention and health promotion

Cited by 28 publications

References 45 publications

Utilizing health information technology to improve vaccine communication and coverage

Utilizing health information technology to improve vaccine communication and coverage

Email communication in a developing country: different family physician and patient perspectives

E-mail communication in pain practice: The importance of being earnest

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