Elements influence international tourists’ satisfaction

Khương, Mai Ngọc; Nguyễn, Ngọc Ánh; Nguyen, Thi Minh Phuong

doi:10.5267/j.msl.2020.4.003

Cited by 8 publications

(6 citation statements)

References 98 publications

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“…Similarly, the authors of [24], when investigating the factors that impact the satisfaction of tourists in a city in Vietnam, found empirical evidence that, among other factors such as historical and cultural attractions, infrastructure services have a significant impact on the satisfaction of tourists. In the same sense, the authors of [25] identified, through an exploratory investigation using a sample of 155 tourists in Vietnam, that infrastructure services, together with the safety of tourists, are a factor of significant influence for the profitability of tourism companies.…”

Section: Transport and Regional Developmentmentioning

confidence: 96%

Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective

et al. 2021

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Firms aim at achieving their economic interests without neglecting the needs of local and regional communities and the environment itself. The process involves defining and implementing Social Responsibility strategies that leverage organizational competitiveness and sustainability. In this context, the current study purposes to demonstrate how Corporate Social Responsibility (CSR) and a sustainable orientation influence the satisfaction and loyalty of academic tourists to the Metro of Porto (in Portugal). More specifically, our study aims to assess the satisfaction of academic tourists with the Metro of Porto and, additionally, to analyze the variables that determine the satisfaction and loyalty of these tourists to this specific transport company, which has never been achieved before. Our proposed research model seeks to determine how CSR and a sustainable orientation influence academic tourists’ loyalty to the Metro of Porto transport services as well as their link to Service Quality, Perceived Value, Corporate Image and Tourist Satisfaction. From a sample of 256 academic tourists, customers of the Metro of Porto, a quantitative analysis was carried out using the structural equation model (SEM-PLS). The results obtained allow us to conclude that CSR and Service Quality have an impact on academic tourists’ satisfaction and loyalty to the Metro of Porto. The development of a region is intrinsically linked to transport networks that promote the integration and growth of productive systems. Our results demonstrate the relationship between regional development and business sustainability strategies that integrate Social Responsibility practices. We show the importance that Social Responsibility policies have for companies as a precursor to customer satisfaction and loyalty to a company. Hence, as a guarantee of obtaining economic results, firms must simultaneously contribute to the sustainable development of territories.

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Section: Transport and Regional Developmentmentioning

confidence: 96%

Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective

et al. 2021

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“…Therefore, the research of Chi & Qu (2008) and Isa et al (2018) revealed that the components of infrastructure on tourist destination, positively correlates with a good destination and contributes to tourist satisfaction. Thus, tourism infrastructure contributes to tourist satisfaction in the tourist destination (Khuong et al, 2020).…”

Section: Infrastructure On Satisfaction and Revisit Intentionmentioning

confidence: 99%

Do Satisfied Visitors Intend to Revisit a Large Sports Event? A Case Study of a Large Sports Event In Indonesia

Pahrudin,

Wang,

Liu

et al. 2024

Physical Culture and Sport. Studies and Research

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Only a few studies on large sports tourism explore motorsport events such as the Moto Grand Prix. The present study addresses this gap by examining the factors influencing visitors’ satisfaction and intention to revisit related to the large sports event of MotoGP, Indonesia. The data were collected from visitors who had attended the MotoGP event in Indonesia using an online questionnaire with purposive sampling. The partial Least Square-Structural Equation Modeling (PLS-SEM) analysis was applied in this study to analyze the data. The findings indicate that hospitality, accessibility, and attraction significantly influenced visitor satisfaction at the MotoGP sports event in Mandalika, Indonesia. However, the factors of hospitality, infrastructure, accessibility, and attraction are insignificant where it concerns visitors’ intention to revisit. Moreover, satisfaction successfully influences visitors to revisit the MotoGP event in Indonesia. This study contributes to research on sports event management in large sports events by examining the factors that influence satisfaction and intention to revisit in the context of the MotoGP sports event, and contributes both theoretically and practically to research on sports events and tourism.

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“…"Tourism infrastructure refers to both the physical and technological facilities created by governments and tourism organizations to capitalize on the potential of tourism, such as hotels and residential complexes, products and services, amusement parks, transportation equipment, and infrastructure works. Infrastructure is a transport network, including road, rail, sea, and air" (Khuong et al, 2020). Furthermore, "tourist pleasure is influenced by location accessibility, including infrastructure, operational variables, government legislation, and equipment" (Virkar and Mallya, 2018).…”

Section: Infrastructure and Tourist Destination Satisfactionmentioning

confidence: 99%

Empirical Evidence in an Giang Province About the Results of Assessing Factors Affecting Tourism Destination Satisfaction

CHAU

2023

GTG

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This study was carried out in An Giang province, Vietnam, to examine the variables in explaining the factors affecting the satisfaction of domestic tourists in tourist destinations. This quantitative study used a convenience sampling technique from 400 tourists by questionnaire. Responses from the questionnaire were coded and analyzed using SPSS 29.0. The study uses Pearson correlation tests to examine the relationship between the natural environment, historical and cultural environment, infrastructure, tourism safety, and tourist satisfaction at destinations to travel. Research results show a strong correlation between the natural environment and the historical and cultural environment with tourist destination satisfaction. Infrastructure factor with tourist destination satisfaction has a medium correlation coefficient, while safety factor in tourism has a low correlation coefficient.

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Elements influence international tourists’ satisfaction

Cited by 8 publications

References 98 publications

Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective

Academic Tourism and Transport Services: Student Perceptions from a Social Responsibility Perspective

Do Satisfied Visitors Intend to Revisit a Large Sports Event? A Case Study of a Large Sports Event In Indonesia

Empirical Evidence in an Giang Province About the Results of Assessing Factors Affecting Tourism Destination Satisfaction

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