Elementary School Learning Media Application Based on Android with Customer Satisfaction Index Method

Anurrasyid, A; Sumitra, Irfan Dwiguna

doi:10.1088/1757-899x/662/2/022017

Cited by 3 publications

(3 citation statements)

References 9 publications

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“…The Customer Satisfaction Index (CSI), which is an approach that takes into account the relative relevance of the measured service quality criteria, is used to calculate the overall degree of customer satisfaction. The Customer Satisfaction Index (CSI) value is calculated using the Importance and Performance Analysis (IPA) score of each dimension and service quality attribute in order to assess the degree of satisfaction with service performance (Anurrasyid & Sumitra, 2019).…”

Section: Y5mentioning

confidence: 99%

Analysis of UT Student Satisfaction with the Tuweb system using CSI, IPA & SEM-PLS

Masakazu,

Sopandi,

Wijaya

et al. 2023

JERE

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One form of development in the world of learning as a result of developments in information and communication technology (ICT) is that distance learning is possible. The Open University, a public university, uses various modes of learning has also experienced changes in the modes of learning for students who decide to study in person during class. Coupled with the Covid-19 pandemic, this change is a change in the learning system from the TTM mode which is replaced by Tuweb (blended learning that is held online). This study aims to analyze user or UT student satisfaction with the Tuweb system using the Servqual dimension. The data source came from the UT student population at UPBJJ UT Denpasar, where the determination of respondents was carried out using a purposive sampling technique. The Customer Satisfaction Index (CSI), Importance Performance Analysis (IPA), and Structural Equation Modeling (SEM) using Partial Least Squares (PLS-SEM) are the analytical techniques used. The results of the slices of the three methods (CSI, IPA and SEM-PLS) is that Tuweb UT's services get quite satisfied ratings from students, where the variable that gives excellence to Tuweb UT is empathy. As a note for improving the tuweb service from UT, the Tuweb service has the availability of a learning service response at any time and place (responsiveness variable) and the Tuweb service has better speed accuracy than the promised speed accuracy (reliability variable).

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Section: Y5mentioning

confidence: 99%

Analysis of UT Student Satisfaction with the Tuweb system using CSI, IPA & SEM-PLS

Masakazu,

Sopandi,

Wijaya

et al. 2023

JERE

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“…Penelitian selanjutnya yang berjudul "Elementary School Learning Media Application Based On Android with Customer Satisfaction Index Method" mengukur berapa tingkat kepuasan pengguna aplikasi media pembelajaran menggunakan metode CSI. Hasil menunjukkan perhitungan tingkat kepuasan customer berdasarkan lima dimensi servqual, berupa nilai persentase sebesar 80,07% yang artinya bahwa pengguna puas dalam menggunakan aplikasi media pembelajaran [9]. Terakhir, penelitian dengan judul "Analisis Kualitas Layanan Penyedia Data Di Indonesia Menggunakan Metode Servqual", memiliki tujuan utama untuk melakukan evaluasi kualitas layanan institusi penyedia data dan melakukan pengukuran tingkat kepuasan masyarakat sebagai pengguna.…”

Section: Pendahuluanunclassified

Analisis Kepuasan Nasabah Menggunakan Metode Service Quality dan Customer Satisfaction Index

Kesumawati

Hendry

2022

bits

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Bank is a business entities that have the function of collecting funds and distributing them from and for the community. The service of a bank is said to be good not only from bank’s point of view, but also from customer’s opinion as a service user. The problem that occurs is when bank has not been able to meet good and appropriate service standars, resulting in customers feeling dissatisfied. This study aims to analyze customer satisfaction to find out how the quality of service is available and to help provide information regarding what steps should be taken to improve service quality Service Quality method and Customer Satisfaction Index. The stages in this research include surveys, literature studies, preparation and distribution of questionnaires, validity and reliability tests, gap analysis and percentage of satisfaction levels, writing results, and finally conclusions. The results show that there are 15 attributes with negative gap values and a satisfaction percentage of 80,38%. Based on these results, customers are satisfied with the service provided

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“…WF per atribut merupakan MIS per atribut dibagi dengan total MIS. Sementara WS merupakan WF dikalikan dengan MSS dan nilai CSI adalah total WS dibagi skala maksimum Likert (dalam hal ini adalah 5)[18] [19][20].…”

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Dampak Kenaikan Tarif Ojek Online Terhadap Pendapatan Pengemudi Dan Kepuasan Penumpang, Tinjauan Sebelum Pandemi Covid 19

Risdiyanto

Tanjung

Alfed

2021

JTS

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Tariff and service are two important elements in online transportation. With the increase in rates, it will affect the income of drivers and passenger services. The purpose of this study is to determine the impact of the increase in online motorcycle taxi rates in 2019 when compared to 2018. Research in 2019 is a continuation of research in 2018. Data was obtained by conducting interviews with 200 passengers and 100 online motorcycle taxi drivers (Go-Jek) for each year. The impact of the tariff increase on driver's income is carried out by comparing the amount of income between 2019 and 2018. The Cuswetomer Satisfaction Index method was chosen to determine the service performance of online motorcycle taxis. Based on the analysis, the results show that the driver's income in the 2019 study has increased compared to 2018. In terms of service, the CSI value has increased. This shows that after the tariff increase, online motorcycle taxi transportation services are getting better

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Elementary School Learning Media Application Based on Android with Customer Satisfaction Index Method

Cited by 3 publications

References 9 publications

Analysis of UT Student Satisfaction with the Tuweb system using CSI, IPA & SEM-PLS

Analysis of UT Student Satisfaction with the Tuweb system using CSI, IPA & SEM-PLS

Analisis Kepuasan Nasabah Menggunakan Metode Service Quality dan Customer Satisfaction Index

Dampak Kenaikan Tarif Ojek Online Terhadap Pendapatan Pengemudi Dan Kepuasan Penumpang, Tinjauan Sebelum Pandemi Covid 19

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