Electronic Services for Business Environment

Dănăiaţă, Doina; Margea, Camelia; Hurbean, Luminiţa; Artene, Adela Suzana

doi:10.1016/j.sbspro.2014.02.496

Cited by 10 publications

(5 citation statements)

References 2 publications

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“…Through a live chat system (Elmorshidy, 2013), the consumer has the perception of a rehumanized relationship with the seller due to the fact that he receives real-time feedback from a real person. Some studies (Dănăiață et al , 2013) point out that the flow of information is also important for consumers of services provided by public institutions.…”

Section: Introductionmentioning

confidence: 99%

Determinants of e-commerce satisfaction: a comparative study between Romania and Moldova

Dospinescu

Bostan

2021

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PurposeThe purpose of this article is to highlight the relevance of the factors that influence the satisfaction of e-commerce consumers in Romania and Moldova. The study aims to clearly define the main influence factors, so that the marketing managers of the online stores can adopt scientific well-founded decisions.Design/methodology/approachThe paper opted for a study including a large sample of 399 respondents from two countries. For the analysis of the factors influencing the e-commerce satisfaction, multiple linear regression analysis was implemented, and their differentiation within the two countries was highlighted by multivariate analysis of variance.FindingsThe research conducted and the results obtained show that there is a differentiation of the factors that influence the level of satisfaction of e-commerce users in Romania and Moldova.Research limitations/implicationsThe research is still limited in terms of population studied to only two countries: Romania and Moldova. Although the study is intended to be exhaustive by analyzing no less than 11 factors influencing the satisfaction generated by e-commerce, it is still limited to this group of representative factors. Another limitation has to do with the limited number of demographic variables the authors have included.Practical implicationsBased on the results, the managerial implications for e-commerce companies that want to uniquely address consumers in Romania and Moldova are related to the decisions of marketing and sales managers who must allocate budgets and resources to improve the eight aspects highlighted in the paper. Also, the e-commerce companies should not allocate resources for the implementation of functionalities such as in-app after sales services, the possibility to cancel an order or the live consultant support feature, because these aspects do not influence the satisfaction of e-commerce consumers in Romania and Moldova.Originality/valueThis paper is the first in the scientific literature that implements a comparative study on the influence factors regarding the e-commerce satisfaction in Romania and Moldova. Also, it is important to mention that the present study is an exhaustive one because it includes many influence factors that were analyzed separately in the previous research papers from literature review.

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Section: Introductionmentioning

confidence: 99%

Determinants of e-commerce satisfaction: a comparative study between Romania and Moldova

Dospinescu

Bostan

2021

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“…On the other hand, Reference [34] highlighted that the users of food-delivery services are interested in the electronic applications offered by the delivery companies in terms of functionality and ease of use regarding orders, payment, and order management. This interest is confined to the general trend described by the authors of [35,36] regarding electronic services for the business environment.…”

Section: Determinants Of the Reputation For Food-delivery Companiesmentioning

confidence: 99%

Analysis of the Influence Factors on the Reputation of Food-Delivery Companies: Evidence from Romania

Dospinescu

Tătăruşanu

2020

Sustainability

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In contemporary economies, reputation has become a very important factor for companies that interact directly with customers. In this context, food-delivery companies must take into account the risks associated with reputation when making operational or investment decisions. Knowing the factors that influence the perception of reputation becomes a competitive advantage for improving or even eliminating the risks related to these indicators. The aim of the study was to explain the influence level and the contribution of influence factors on the reputation of food-delivery companies in Romania. The research analyzed data from 152 respondents who are food-delivery customers from Romania, considering nine possible influencing factors. The data were analyzed in SPSS and the multivariate linear regression analysis and the multivariate analysis of variance were used. The results showed a significant relationship between the perception of reputation and influencing factors such as the quality of the food delivered, the price of the food-delivery service, the variety of the menu, the taste of the food, the perception of companions, and the quality of the electronic application. Our research only partially confirmed certain socio-demographic influences on the perception of reputation. The limitations of the research are determined by the region related to Romania and by the number of socio-demographic variables.

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“…A new price transformation will be made. For each i time interval, the open level in the new space will be the average level between open and close price of the last interval, the close level will be the average between the forth price levels of the current interval and the low and high will be given by the minimum respectively maximum of the price levels by: (1) This transformation will gives us a clearer image for the tendency of the price movement. Using one color for the intervals with Ohai<Chai (usually green or blue) and other color for the cases with Ohai>Chai (usual red) we will obtain a graphs like in figure 3.…”

Section: Heiken-ashi Techniquementioning

confidence: 99%

“…n the first decades of the 21st Century "the development of e-businesses represents an important factor in boosting the growth and prosperity of the human society". [1] In the new electronic trading environment of the financial markets, automated trading systems (ATS) have become an important part in any modern financial investment company. "The development of the information and communication technology leads to the creation of new business models and decision support systems".…”

Section: Introductionmentioning

confidence: 99%

Smoothed Heikin-Ashi Algorithms Optimized for Automated Trading Systems

Păuna¹

2018

Recent Advances in IT, Tourism, Economics, Management and Agriculture

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Heikin-Ashi is the Japanese term for "average bar". This methodology is well known as one of the methods to identify and follow the trends using a price time series in financial markets. Nowadays, in the first decades of the 21st century, in the electronic trading environment, with very volatile price market conditions, using the Heikin-Ashi method gets new and special connotations especially when it is about the high-frequency trading. It was found that combining the classical Heikin-Ashi candlesticks with modern limit conditions reliable trading algorithms can be generated in order to produce a good trading return with automated trading systems. This paper will present several trading algorithms based on Heikin-Ashi method for algorithmic trading especially adapted for high-frequency trading systems. It will be revealed how the trading signals can be automatically built and used in order to automate the trading decisions and orders. Exit signals will also be discussed. Trading results obtained with the presented algorithms for Frankfurt Stock Exchange Deutscher Aktienindex Market will be displayed in order to qualify the methods and to compare them with any other trading strategies for high-frequency trading. As conclusions, Heikin-Ashi combined with special limit conditions can generate reliable trading models for algorithmic trading.

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Electronic Services for Business Environment

Cited by 10 publications

References 2 publications

Determinants of e-commerce satisfaction: a comparative study between Romania and Moldova

Determinants of e-commerce satisfaction: a comparative study between Romania and Moldova

Analysis of the Influence Factors on the Reputation of Food-Delivery Companies: Evidence from Romania

Smoothed Heikin-Ashi Algorithms Optimized for Automated Trading Systems

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