Electronic Markets on digital platforms and AI

Alt, Rainer

doi:10.1007/s12525-021-00489-w

Cited by 11 publications

(6 citation statements)

References 40 publications

(39 reference statements)

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“…• Third, new forms of digital platforms are expected to emerge for robotics. This implication follows the last Electronic Markets editorial (Alt, 2021a), which recognized "AI platforms" as a specific form of digital platforms. An example in the context of robots is IBM's "digital twin exchange", which aims at establishing an ecosystem for trading digital twins (see https://www.ibm.…”

Section: Discussionmentioning

confidence: 88%

Electronic Markets on robotics

Alt

2021

Electron Markets

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This issue of Electronic Markets includes a comprehensive special issue section on artificial intelligence (AI) and robotics in travel, hospitality and leisure (THL). THL may be conceived as sub-sectors of the tourism industry, which Cook et al. (2018) compare to an elephant: "diverse and sometimes hard to describe, but, just like the elephant, too big to be ignored" (p. 6). Among the areas they mention are attractions and entertainment, food and beverage, accommodations, destinations, travel agencies and transportation. The information systems literature has recognized the elephant since many decades and Electronic Markets has published the first set of articles already in its second year of appearance, which dates back to 1992. This special issue in volume two was on "electronic markets in the tourism industry" and included six (short) papers, while a second special issue on "electronic markets in tourism" with eight papers followed in 1996 and a third special issue on "smart tourism" with five papers in 2015. As shown in Table 1, the topics of most of these papers revolved around applying information systems for marketing, sales and distribution purposes in the respective sub-fields of tourism. This is not surprising since the tasks related to the tourism areas primarily consist of information. In supporting coordination, the activities of marketing, sales and distribution are largely based on information and as already mentioned by Nicholas Negroponte in his seminal book "Being digital", substituting analog with digital information technologies has fundamental transformation power. Compared to atoms, bits will not wear out, they may be reproduced at zero cost and they move at light speed (Negroponte, 1995). Among the early examples that illustrate the implications on tourism are the computerized reservation systems (CRS) that spread from airlines to destinations, hotels or cars and changed the industry structures with new actors (e.g. CRS spinoffs, online travel agencies) as well as new products and processes (e.g. self-booking, co-creation). At the same time, Negroponte mentions that "bits are not edible. In that sense, they cannot stop hunger" (Negroponte, 1995, p. 228). For tourism, this is obvious in the restaurant sector, where food will not be amenable to virtualization, but it also applies to many other sectors in tourism that comprise a physical component, such as accommodation or physical transportation.

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Section: Discussionmentioning

confidence: 88%

Electronic Markets on robotics

Alt

2021

Electron Markets

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“…One of the recent innovative products follows along the lines of a prior Electronic Markets editorial, which discussed the relationship between digital platforms and AI (Alt, 2021). Besides conceiving digital platforms as data sources for AI and AI as valuable applications for digital platforms, a third relationship captured the formation of dedicated digital platforms for AI.…”

Section: Background Detailsmentioning

confidence: 99%

Towards AI application marketplaces - an interview with Dorian Selz

Alt

Zimmermann

2022

Electron Markets

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This interview with the CEO from Squirro reports on how a search engine in the enterprise context evolves with artificial intelligence (AI) towards a cognitive search engine and ultimately towards an electronic marketplace for information objects. Using several examples, Dorian Selz describes the opportunities of Squirro‘s low-code in creating user-specific information objects from internal and external data sources as well as in deriving probabilities and projections. This not only has the potential to improve existing business processes, but also sheds light on new predictive capabilities. The example shows potential elements of future AI marketplaces, such as models, app directories and connectors.

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“…Many of these ideas are associated with the mutual relationship between digital platforms and AI. In a past editorial, digital platforms were regarded as valuable data sources for AI and in turn AI was conceived as a valuable tool to be applied by digital platforms (Alt, 2021). Their role as data sources results from the hub topology, which yields rich data on the activity of all participants.…”

Section: Platforms and Aimentioning

confidence: 99%