Electronic health record time‐tracking provides real‐time data to measure and benchmark dietitian productivity

Abstract

BackgroundTraditional methods for benchmarking dietitian productivity are time‐consuming and fail to accurately measure the total time spent providing nutrition care. An electronic health record (EHR)‐based tool that allows for daily tracking of both face‐to‐face and patient care coordination time for dietitians was created. We assessed whether it provided consistent, continuous measurement of time and productivity.MethodsThis tool was created in an independent paediatric academic healthcare system in the USA. Time spent by dietitians in face‐to‐face settings and care coordination were tracked. Changes in time spent between the years 2013–2016 versus 2018–2019 were also analysed.ResultsThe outpatient dietitian spent a mean total of 66.4 min per patient (37.8 ± 6.0 min in face‐to‐face care and 28.6 ± 5.2 min in care coordination). The total times and fractions spent on face‐to‐face and care coordination time varied by specialty. Comparison of the two periods of time revealed 75% more productivity on average of dietitians in different outpatient settings after including care coordination tracking. In addition, dietitians were more likely to document time spent in 5‐min increments after the institution of this methodology as opposed to 15‐min increments.ConclusionsAn EHR‐based tool that facilitates the documentation of both face‐to‐face time and patient care coordination time is feasible and enables consistent, continuous measurement of time and productivity. The real‐time data from this tool can be used to support adequate dietitian staffing and be used to create a multicentre database to measure the actual time dietitians need to provide care and generate consistent staffing benchmarks.